Set Up and Use SMart eSolutions

Article Id: 1448073.html | Published: 23.03.2016

Product support for
  • Phaser 3610

Smart eSolutions is a suite of features that simplifies printer ownership and administration. It provides free services to enable administration of metered billing and supplies replenishment plans for printers on a network.

MeterAssistant automatically counts all metered impressions printed on network printers, then submits them to Xerox. This process eliminates the need to collect and report meter read information manually.

SuppliesAssistant monitors the remaining life of the toner or ink, and other printer consumables. When Smart eSolutions is configured to communicate with Xerox, SuppliesAssistant also monitors the usage of consumables. The data reported to Xerox is used to replenish supplies.

Overview for Setting Up Smart eSolutions

This section is an overview of the steps required to set up the Smart eSolutions feature.

  1. Select a proxy server option.
  2. Validate the DNS settings as needed.
  3. Register the printer with the Xerox Communication Server.
  4. Set up e-mail notifications for MeterAssistant.
  5. Set up e-mail notifications for SuppliesAssistant.

Selecting a Proxy Server Option

  1. From your computer, open a Web browser window.
  2. Enter the IP address of the printer in the Address field, and then press Enter or Return.

    NOTE: If you do not know the IP address of your printer, print a Configuration Report. See the Related Content for additional information.

  3. Click Properties.
  4. In the Properties panel, under Smart eSolutions, click Registration.
  5. Under Setup, click Enable Proxy Server.
  6. If your network does not use a proxy server, for Use Proxy Server, clear Enabled, then click Save Changes. Proceed to the steps below for Registering with the Xerox Communication Server.
  7. If your network uses a proxy server, make sure Use Proxy Server is enabled.
  8. To specify an address for the proxy server to bypass, next to Address to Bypass Proxy Server, type an address or addresses. If you have several addresses to bypass, separate each entry with a semicolon.
  9. Next to Server Name, type the name for the proxy server.
  10. Next to Port Number, type the port number of the proxy server.
  11. If your proxy server requires authentication, next to Authentication, select Enabled.
  12. If authentication is enabled, next to Login Name, type the login name for the proxy server.
  13. Type and retype a password as needed.
  14. Click Save Changes.

Validate the DNS Settings

  1. From your computer, open a Web browser window.
  2. Enter the IP address of the printer in the Address field, and then press Enter or Return.
  3. Click Properties.
  4. In the left navigation panel, scroll to TCP/IP.
  5. Scroll to DNS and make sure that the Obtain DNS Server Address Automatically button is enabled.

    NOTE: If the printer does not find the DNS server automatically, manually configure the settings for the DNS server.

  6. If the field is not enabled, enter the IP address of the DNS in the DNS Server Address field.
  7. Click Save Changes.

Registering with the Xerox Communication Server

  1. From your computer, open a Web browser window.
  2. Enter the IP address of the printer in the Address field, and then press Enter or Return.
  3. Click Properties.
  4. In the Properties panel, under Smart eSolutions, click Registration.
  5. Under Setup, click Register with Xerox Communication Server.
  6. On the Xerox Communication Server page, under Communication Setup, for Server Communication, select Enabled.
  7. For Transmission Time, enter the UTC time for the printer to communicate with the Xerox Communication Server.

    NOTE: Do not enter the local time for the transmission.

  8. Click Test Communication Now.
  9. If you receive a download error, check the settings and try again. If the problem persists, contact Support for additional assistance.
  10. If the communication completes successfully, click Back, then click Save Changes. The setup is complete and no further action is required.

Setting Up E-mail Notifications for Billing Meter Read Alerts

Billing Meters allow you to view impression count details for the printer and to print Billing Meter reports.

The current total number of impressions appear on the Billing Meters screen. You can send Billing Meters data to up to five e-mail addresses for billing administrators and key operators. Use this page to manage the e-mail addresses and determine when the printer sends e-mail notifications.

NOTE: Before using e-mail notifications, configure the SMTP server for mail alerts.

To set up e-mail notifications for Billing Meter reads:

  1. From your computer, open a Web browser window.
  2. Enter the IP address of the printer in the Address field, and then press Enter or Return.
  3. Click Properties.
  4. In the left navigation panel, scroll to Smart eSolutions, then select Registration.
  5. Under Setup, click Setup e-mail Notification (Billing Meter Read Alerts).
  6. Under Recipient Group Addresses, for Billing Administrator e-mail Addresses, type the e-mail address of each administrator to receive e-mail alerts.
  7. Next to Send Alert, select when the printer sends e-mail alerts.
  8. Click Save Changes.

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