Setup SMart eSolutions Correctly, Configure the Proxy Server, and Create a Machine Digital Certificate (if Required)

Article Id: 1256231.html | Published: 22.01.2016

Product support for
  • WorkCentre 6605

IMPORTANT: Auto Supplies Replenishment (ASR) requires device connectivity. If a device loses connectivity, auto supplies replenishment will cease and the customer will need to place manual supplies orders. Once connectivity is re-established, the process for automatic delivery of supplies is re-initiated in Europe with no further customer intervention. In the US and Canada, automatic replenishment of supplies will resume once a manual order (phone or web) is placed after reconnection. For questions regarding ASR, contact your regional metered supplies help desk.

  1. Access CentreWare Internet Services (CWIS). See the Related Content section for additional information. The CentreWare Internet Services window will be displayed.
  2. Click [Properties].
  3. Click the [+] symbol next to the SMart eSolutions folder to expand the menu from the Properties window.
  4. Click on the [Registration] link. The Registration window will be displayed.
  5. Click on [Register with Xerox Communication Server] under the Setup section, in the Registration window.
  6. Select the [Enabled] check box to add a check mark next to Server Communication in the Communication Setup window.
  7. Enter the time next to Transmission Time for the printer to communicate with the Xerox Communication Server.

    IMPORTANT: Enter the GMT time for the transmission time. Do not use the local time for the transmission.

  8. Click on the [Test Communication Now] button.
    • If a "Communication Successful, Device diagnostic information successfully sent to Xerox" message is displayed, click [Back], then click [Save Changes]. Setup is complete. No other action is required.
    • If the "Download Problem detected during the download process. Please try again" message is displayed, continue with the next step.
  9. If the network uses a HTTP proxy server, check the settings by clicking on [SMart eSolutions], then [Registration] and then on [Enable Proxy Server].
    1. Validate or enter the Server Name and Port Number.
    2. If Authentication is required, make sure the [Enabled] check box is selected and the login and password are entered.
    3. Click [Save Changes].
  10. If changes were made:
    1. Click on [SMart eSolutions], [Registration] and then on [Register with the Xerox Communication Server].
    2. Click on the [Test Communication Now] button.
      • If the "Communication Successful, Device diagnostic information successfully sent to Xerox" message is displayed, click [Back], then click [Save Changes]. Setup is complete. No other action is required.
      • If the "Download Problem detected during the download process. Please try again" message is displayed, continue with the next step.
  11. In the left navigation panel, click on [Protocols], then [TCP/IP] and select [TCP/IP].
  12. Scroll to the DNS section.
  13. If using DHCP, verify the Router/Gateway Address is correct. Make sure the [Obtain DNS Server Address Automatically] button is Enabled and a DNS Server Address is populated with an IP address.
  14. If configuring manually, verify the Router/Gateway Address is correct and the DNS Server Address is populated. Make sure the [Enabled] check box for the Obtain DNS Server Address Automatically option is not checked.

    NOTE: If the printer does not find the DNS server automatically, In the DNS Server Address field, enter the IP address of the DNS.

  15. If any changes were made, click on [Save Changes] and then recheck SMart eSolutions Communication Test by repeating step 10. If the test fails, continue with the next step.
  16. Click the [+] symbol next to the Security folder, then [SSL]. Click on the [SSL] link.
  17. Click on the check box next to [Enable SSL]. If the Enable SSL box is not present and the word “Disabled” is displayed, skip to step 20.
  18. Click on [Save Changes].
  19. when prompted, reboot the system.
    1. Refresh the browser when the reboot has finished.
    2. An IE security warning message will display. Click on the [Continue to website] link.
    3. Click on [SMart eSolutions], [Registration] and then on [Register with the Xerox Communication Server]. Click on the [Test Communication Now] button.
      • If the "Communication Successful, Device diagnostic information successfully sent to Xerox" message is displayed, click [Back], then click [Save Changes]. Setup is complete. No other action is required.
      • If the "Download Problem detected during the download process. Please try again" message is displayed, contact Support for assistance.
  20. If the Enable SSL box is not present and the word “Disabled” is displayed, then a machine digital certificate is required.
    1. Select [Create New Certificate]. The Create New Certificate window will be displayed.
    2. Make sure the Public Key Size is set to [2048 bits] and the Validity is set to [9999] days.
    3. Click on [Generate Signed Certificate] button.
    4. A “Settings have been changed. Restart system for new settings to take effect” Click on the [Restart] button.
    5. Refresh the browser after the restart is finished.
    6. An IE security warning message will display. Click on the [Continue to website] link.
  21. Click on [SMart eSolutions], then [Registration] and then on [Register with the Xerox Communication Server]. Click on the [Test Communication Now] button.
    • If the "Communication Successful, Device diagnostic information successfully sent to Xerox" message is displayed, click [Back], then click [Save Changes]. Setup is complete. No other action is required.
    • If the "Download Problem detected during the download process. Please try again" message is displayed, contact Support for assistance.

 

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