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Xerox Easy Assist App Support Levels

Produits pris en charge: Xerox Easy Assist App

Numéro d'article: 2168075 | Publié: 14/09/2023

The Xerox Easy Assist App provides different levels of support based on the type of device to which it connects and that device’s firmware level.

At the highest level (Install & Manage), XEA can provide you a full suite of features from providing guided installation of your printer, changing its settings, checking its toner and paper levels, to getting self-support assistance. A slightly lower level of features are available on Manage Support Level printers that don’t have firmware specifically designed for use with XEA, but were still made by Xerox in the past few years.

Every other Xerox printer can provide the Basic Support Level. Please see the attached table showing specific features provided at each Support Level.


Install and


Guided printer installation using configuration information from your mobile deviceYesNoNo
View and update common printer settingsYesNoNo
Send yourself an email with a link to download software and drivers specifically for your printerYesYesNo
Print a test page with key information about your printerYesYesNo
Find and order Xerox Genuine toner and other supplies made specifically for your printerYesYesYes
Browse to and print files from within the appYesYesYes
Access to real-time interactive self-support services with Support Engage intelligent digital agentYesYesYes
See how much toner and paper remains in your printerYesYesYes
See the total number of prints you’ve madeYesYesYes
Watch videos to help you setup and troubleshoot your printerYesYesYes
See your printer’s serial numberYesYesYes

Support Levels by Device and Firmware Level

The following devices will provide “Install and Manage” level of support.

AltaLink B8145
AltaLink B8155
AltaLink B8170
AltaLink C8130
AltaLink C8135
AltaLink C8145
AltaLink C8155
AltaLink C8170
VersaLink B400
VersaLink B405
VersaLink B600
VersaLink B605 / B615
VersaLink B625
VersaLink B7100
VersaLink B7125
VersaLink B7130
VersaLink B7135
VersaLink C400
VersaLink C405
VersaLink C415
VersaLink C500
VersaLink C505
VersaLink C600
VersaLink C605
VersaLink C625
VersaLink C7100
VersaLink C7120
VersaLink C7125
VersaLink C7130
Xerox B225
Xerox B230
Xerox B235
Xerox B305
Xerox B310
Xerox B315
Xerox B410
Xerox C230
Xerox C235
Xerox C310
Xerox C315
Xerox C410

The following devices will provide “Manage” level of support.

AltaLink B8045/55/65/75/90
AltaLink B8145/55/70
AltaLink C8030/35/45/55/70
Altalink C8130/35/45/55/70
Xerox EC8036/EC8056
Color C60/C70/EC70
PrimeLink B9100/B9110/B9125/B9136
PrimeLink C9065/C9070
VersaLink B400
VersaLink B405
VersaLink B600 / B610
VersaLink B605 / B615
VersaLink B7025/B7030/B7035
VersaLink B7125/B7130/B7135
VersaLink C400
VersaLink C405
VersaLink C500/C600
VersaLink C505/C605
VersaLink C7000
VersaLink C7020/7025/7030
VersaLink C7120/C7125/C7130
Versalink C8000/C9000
VersaLink C8000W
Xerox B225/B235
Xerox B230
Xerox B305/B315
Xerox B310
Xerox C230
Xerox C235
Xerox C310
Xerox C315

The following devices should provide “Basic” level of support, as well as many other not listed:

Phaser 3020
Phaser 3052/3260
Phaser 3320
Phaser 3330
Phaser 3610
Phaser 3635MFP
Phaser 4600/4620
Phaser 4622
Phaser 5550
Phaser 6020
Phaser 6022
Phaser 6510
Phaser 6600
Phaser 7100
Phaser 7500
Phaser 7800
WorkCentre 3025
WorkCentre 3215/3225
WorkCentre 3315
WorkCentre 3325
WorkCentre 3335/3345
WorkCentre 3615
WorkCentre 3655(i)
WorkCentre 5022/5024
WorkCentre 5325/5330/5335
WorkCentre 5845/5855/5865(i)/5875(i)/5890(i)
WorkCentre 5945/5955(i)
WorkCentre 6025
WorkCentre 6027
WorkCentre 6515
WorkCentre 6605
WorkCentre 6655(i)
WorkCentre 7220/7225(i)
WorkCentre 75xx
WorkCentre 7830/7835(i)
WorkCentre 7845/7855(i)
WorkCentre 7970(i)
WorkCentre EC7836/EC7856
Xerox B1022
Xerox B1025
Xerox B205
Xerox B210
Xerox B215

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