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SMart eSolutions Communication Failure Message as of May 2019 Due to SHA1 Certificate Expiration

Numéro d'article: 2099500.html | Publié: 19/01/2022

Produits pris en charge
  • Phaser™ 3635MFP
  • Phaser™ 4600/4620
  • Phaser 4620
  • Phaser® 4622
  • Phaser™ 6600
  • Phaser™ 7100
  • Phaser® 7800
  • ColorQube 8700
  • ColorQube™ 8900
  • ColorQube™ 9301/9302/9303
  • Xerox® D136
  • Xerox® D95A/D110/D125
  • Xerox ED95A/ED125 Copier/Printer
  • 3635 Family
  • 4600 Family
  • 6600 Family
  • 7100 Family
  • 7800 Family
  • CQ8700 Family
  • WC3550 Family
  • WC3615 Family
  • WC4265 Family
  • WC5790 Family
  • WC6605 Family
  • WC7120_WC53XX Family
  • WC7556 Family
  • WC7755_WC7765_WC7775 Family
  • WorkCentre™ 3550
  • WorkCentre® 3615
  • WorkCentre™ 4250
  • WorkCentre™ 4260
  • WorkCentre® 4265
  • Série WorkCentre® 5300
  • Série WorkCentre® 5700
  • WorkCentre™ 5765/5775/5790
  • WorkCentre™ 6605
  • WorkCentre™ 7120/7125
  • Série WorkCentre® 7500
  • WorkCentre™ 7755/7765/7775

Require Action: To continue Secure Automated Meter Reads and Toner Replenishment (ASR), the printer software must be upgraded with latest encryption protocol. See the Related Content for additional information and a direct link to product model specific directions and software.

• i-Series Models: No actions are required. i-Series models were launched with software including the required encryption protocols.
• Product Model Not Listed: Use the most current version of Device Manager to establish communications to continue Secure Automated Meter Reads and Toner Replenishment.

  1. Validate SHA2 Security is present for Remote Services:

    Make sure your product software is at the SHA-2 certificate level required as of May 2019.
    For additional information refer to Requirements for Remote Services on Printers Using SHA-2 Authentication Directly at Printer -OR- Via a Device Manager App.

  2. Make sure SMart eSolutions is configured correctly via CWIS.
  3. Make sure the date/time is set correctly on the printer.
  4. If the problem persists, contact Support for additional assistance.

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