Skip to main content Click to view our Accessibility Statement or contact us with accessibility-related questions.

Fault Code 027-529: Unable to Connect to Server Using SMB Protocol

Article Id: x_wc7245_en-O46597 | Published: 02/12/2021

Product support for
  • WorkCentre™ 7425/7428/7435

If a Domain Account is Being Used, Make Sure the Format is Correct [Domain \\ Username]

  1. Open an Internet browser window.
  2. Enter the IP address of the printer in the Address field, and then press Enter on the keyboard. The CentreWare Internet Services window will be displayed.
  3. If prompted, enter the username and password in the fields provided, and then click OK. 

    Note: 
    The default username is "11111". The default password is "x-admin" and must be entered in lower case letters. If the username or password has been modified or forgotten, contact your System Administrator.

  4. Click on the Properties tab. The Properties options will be displayed.
  5. Click on the + next to Services on the left side of the window to expand the options.
  6. Click on the + next to Network Scanning.
  7. Click on File Repository Setup. The File Repository Setup window will be displayed.
  8. Click on Edit in the Default File Repository section. The File Destination screen will be displayed.
  9. Click on the Prompt at User Interface or System radio button from the Login Credentials to Access the Destination section.
  10. Enter the scan user name in the Login Name field. If using a Domain user you may need to use Domain\\User.
  11. Enter the scan user password in the Password and Retype Password fields.
  12. Click on Apply. A “Settings have been changed” message will be displayed.
  13. Click on Reboot Machine. A "Do you want to reboot?" message will be displayed.
  14. Click OK.
  15. Close the browser window.
  16. Test scan to file using the default template.

 

Did this help?