Skip to main content

Check the Printer's Current Firmware Version, Then Update the Firmware if Necessary

Article Id: x_c2424_en-O8791 | Published: 05/16/2016

Product support for
  • Phaser 8510 MFP
  • Phaser™ 8560MFP
  • Phaser™ 8860MFP

WARNING: It is highly recommended to consult with your Network or System Administrator before performing any software (firmware) update. Some updates may cause the machine to become non-compliant and cease to work as intended with the environment in which it is installed.

To check the printer's current firmware version:

  1. Print a Configuration Page. See the Related Content for additional information.
  2. Look under the General Information section on the first page that is printed. The current firmware version will be displayed next to "Firmware Versions". If the PS version displayed is not 4.9.4 or later, update the firmware.

To update the printer's firmware:

CAUTION: Some printer settings will be changed from their present value back to the factory default value as a result of the firmware upgrade. Print a Configuration Page to be used as reference to restore the printer's settings after the firmware update is complete.

Click here to update the printer's firmware from a Microsoft Windows OS
Click here to update the printer's firmware from an Apple Macintosh OS

To update the printer's firmware from a Microsoft Windows OS:

  1. Download and extract the latest firmware package for this product and the operating system being used to a known location on the computer's hard drive. Click on the [Drivers & Downloads] link under the Related Content to download the latest firmware package.

    NOTE: There are two files that will be extracted. A .ps file and a Read Me file. Make sure the .ps file is the file that is sent to the printer.

  2. After the firmware package has been downloaded and extracted, send the extracted .ps file to the printer. To send the firmware file to a printer that is connected using an Ethernet (network) cable, use the FTP Command. To download the firmware file to the printer that is connected directly to the computer with a USB cable, use the Xerox File Downloader Utility.

To download the firmware update file to the printer using the FTP command:

NOTE:
To perform this solution, the printer must be connected to a network that utilizes the TCP/IP protocol. The printer must also contain a valid IP address. If necessary, contact your System Administrator for additional information.

NOTE: The FTP command cannot be used if Windows Internet Explorer version 7 is being used. Use an earlier version of Internet Explorer, another browser, or the Xerox File Downloader Utility to update the firmware.

  1. From the computer, open an Internet web browser.
  2. Type: ftp://xxx.xxx.xxx.xxx, where the x characters represent the IP address of the printer, in the Address field.

    NOTE: The IP address of the printer can be found on the Configuration Page.

  3. Press [Enter] on the keyboard. A blank FTP connection window with a [.] icon will be displayed.
  4. Drag and drop the file to be sent to the printer into the blank FTP connection window. The file will be sent to the printer.

To download the firmware update file to the printer using the Xerox File Downloader Utility:

NOTE: This solution assumes the Xerox File Downloader Utility has already been installed on the computer. If necessary, click on the [Drivers and Downloads] link under Related Content to download and install the utility.

  1. From the computer, open the Xerox File Downloader Utility. By default, the utility is installed in the following location on the computer's hard drive: C:\\File Downloader.
  2. Select the required printer from the Select the printer to spool the file to from the list below pull-down menu.
  3. Click on the [Browse] button, and then browse to and select the file to be downloaded to the printer from the Select the file to sent to the printer section.
  4. Click on the [Send] button to send the file to the printer.

To update the printer's firmware from an Apple Macintosh OS:

NOTE: This solution can be used for Ethernet (network) and USB connections.

  1. Download and extract the latest firmware package for this product and the operating system being used to a known location on the computer's hard drive. Click on the [Drivers & Downloads] link under the Related Content to download the latest firmware package.

    NOTE: There are two files that will be extracted. A .ps file and a Read Me file. Make sure the .ps file is the file that is sent to the printer.

  2. After the firmware package has been downloaded and extracted, continue with the next step to download the extracted .ps file to the printer.
  3. Open the Print Center (for Mac OS 10.1 - 10.2.x), or the Printer Setup Utility (for Mac OS 10.3.x - 10.4.x):
    1. Double-click on the [Hard Drive].
    2. Double-click on the [Applications] folder.
    3. Double-click on the [Utilities] folder.
    4. Double-click on the [Print Center] or [Printer Setup Utility].
  4. Double-click on the printer that needs the file sent to it. The print queue window will be displayed.
  5. Drag and drop the file to be sent to the printer in the print queue window below the Name column. The file will be sent to the printer.

Related content

Did this help?