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Print the Troubleshooting Print Quality Pages and Make Sure the Colors Are Accurate

Article Id: x_8500_en-O1966 | Published: 11/01/2016

Product support for
  • Phaser™ 8500/8550
  • Phaser™ 8560
  • Phaser™ 8860
  • ColorQube™ 8570
  • ColorQube™ 8580
  • ColorQube™ 8870
  • ColorQube™ 8880

CAUTION: Use of inks other than Genuine Xerox Solid Ink may affect print quality and printer reliability. It is the only ink designed and manufactured under strict quality controls by Xerox for specific use with this printer. The Xerox Warranty, Service Agreements, and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer.

To print the Troubleshooting Print Quality pages:

  1. Press the [Up] or [Down] arrow button on the Control Panel to select [Troubleshooting] on the Display Screen, and then press the [OK] button.
  2. Press the [Up] or [Down] arrow button to select [Print Quality Problems], and then press the [OK] button.
  3. Press the [Up] or [Down] arrow button to select [Troubleshooting Print Quality Problems], and then press the [OK] button to print the test pages.
  4. Go through the pages and find the Light Stripes Test page.

    Example of a Light Stripes Test page

    Example of Light Stripes Test Page

    NOTE: The look of the Light Stripes Test page may vary depending on the product model.

  5. For each color, remove an unused solid ink stick from the printer, and then use the ink stick to make a mark of color next to the corresponding color on the printed page. If the colors do not closely match, that color will need to be purged from the print head. Continue with step 6 if the colors do not closely match.

    NOTE: If the colors do closely match, the problem is not related to the printer's hardware. There is no hardware adjustment available on the Control Panel for calibrating individual colors.

  6. Create a document consisting of a full page (100% fill) of the color not printing correctly, or download and use one of the resource files provided in the table below. For example, if cyan ink is actually printing black, create a document that is a solid fill of cyan, or download and open the Cyan fill page provided in the table below.

    IMPORTANT: Make sure to set the Print Quality mode in the print driver to "Standard" and the Color Correction (or TekColor Correction for older print drivers) to "None" before performing the next step. This will allow the job to purge only the problem color. Other settings may cause the printer to use a percentage of the other ink sticks.

  7. Print approximately 50 - 100 pages of the document, as necessary, until the printed color returns to normal.
Fill Color Resource Files
Fill ColorPDF Format
(116KB)
CyanCyan fill page
YellowMagenta fill page
MagentaYellow fill page
BlackBlack fill page

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