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Resolve Invalid Email Address When Scanning to Email by Sending an E-mail to a Recipient Inside the Same Domain

Article Id: x_6600_en-O12617 | Published: 01/22/2016

Product support for
  • WorkCentre™ 6605

The printer is receiving communication from their SMTP (E-mail) server that the recipient email address they are attempting to send to is invalid.

Have them try to e-mail to an address that is within their building (same domain name).

For example if the e-mail address is somename@somemailserver.com then try to e-mail someone else at the same @somemailserver.com address.  If that works then the e-mail server that they are having the printer use for scan to e-mail does not allow relaying outside of that network.  The e-mail adminstrator for that e-mail server would need to be contacted to resolve the issue.

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