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Check the Windows Standard TCP/IP Port Settings

Product support for: Phaser 6510, WorkCentre 6515

Article Id: x_6510_en-O1887 | Published: 04/02/2018

For Microsoft Windows Vista, 7, and 8/8.1, the Standard TCP/IP port monitor has a setting called "Enable SNMP Status". If this is not configured correctly to match the printer's setting, the print queue will not send print jobs to the printer. Disabling this feature with the SNMP information incorrectly configured will still not allow communication with the printer. The server editions of Microsoft Windows (such as Windows 2008 or 2012) have the same requirements to have the SNMP field populated correctly.

To check the Windows Standard TCP/IP Port Monitor settings, do the following:

Microsoft Windows Vista OS:

  1. Click on Start.
  2. Go to Control Panel.
  3. Select Printers.

    NOTE: If Printers is not displayed, select ‘View Printers’ under Hardware & Sound.

  4. Right click on the print queue.
  5. Select Properties.

    NOTE
    : If you see the option to Run as Administrator, select that first, followed by Properties.

  6. Select the Ports tab. The standard TCP/IP port should be highlighted.
  7. Select Configure Port.

    NOTE: If Configure Port is grayed out, then either the user does not have permissions to modify the port or the port is on a different computer as a shared print queue.  If that is the case, then the end user needs to find their System / Network Administrator to make changes to the standard TCP/IP port.

  8. Look for SNMP Status Enabled at the bottom of the properties box.   There two items under this heading.  The first is Community Name that would need to be set to public by default.  The second item is SNMP Device Index.  The device index should be 1 by default.

    NOTE: The end user should contact their System / Network Administrator if they are unsure what SNMP strings / settings are being used on their network.

  9. If changes need to be made to either the Community Name or SNMP Device Index, then the check box to the left of SNMP Status Enabled need to be selected first.
  10. After the changes are made, click OK to save changes.  If the user does not want to leave SNMP Status Enabled as a running feature, they would want to back into standard TCP/IP port monitor properties, uncheck SNMP Status Enabled, and then click Apply.
  11. Click OK to close the standard TCP/IP port monitor properties box.
  12. Click OK again.
  13. If printing does not resume, right click on the printer again and choose See What’s Printing.
  14. Select the Printer drop down in the new window.
  15. If Use Printer Offline is checked, left click on it to uncheck it.
  16. If Use Printer Offline is not checked, left click to check it, then select the Printer drop down again, and left click on User Printer Offline to uncheck it.

 

Microsoft Windows 7 OS:

  1. Click on Start.
  2. Go to Control Panel.
  3. Select Devices & Printers.

    NOTE
    : If Devices & Printers is not displayed, select View Devices & Printers under Hardware & Sound.

  4. Right click on the print queue.
  5. Select Printer Properties.

    NOTE: If you only see two tabs, then hardware properties was accidentally chosen.  Close hardware properties and right click again, followed by choosing Printer Properties.

  6. Select the Ports tab. The standard TCP/IP port should be highlighted.
  7. Select Configure Port.

    NOTE
    : If Configure Port is grayed out, then either the user does not have permissions to modify the port or the port is on a different computer as a shared print queue.  If that is the case, then the end user needs to find their System / Network Administrator to make changes to the standard TCP/IP port.

  8. Look for SNMP Status Enabled at the bottom of the properties box.   There two items under this heading.  The first is Community Name that would need to be set to the word public by default.  The second item is SNMP Device Index.  The device index should be 1 by default.

    NOTE: The end user should contact their System / Network Administrator if they are unsure of what SNMP strings / settings are being used on their network.

  9. If changes need to be made to either the Community Name or SNMP Device Index, then the check box to the left of SNMP Status Enabled need to be selected first.
  10. After the changes are made, click OK to save changes.  If the user does not want to leave SNMP Status Enabled as a running feature, they would want to back into standard TCP/IP port monitor properties, uncheck SNMP Status Enabled, and then click Apply.
  11. Click OK to close the standard TCP/IP port monitor properties box.
  12. Click OK again.
  13. If printing does not resume, right click on the printer again and choose See What’s Printing.
  14. Select the Printer drop down in the new window.
  15. If Use Printer Offline is checked, left click on it to uncheck it.
  16. If Use Printer Offline is not checked, left click to check it, then select the Printer drop down again, and left click on User Printer Offline to uncheck it.

 

Microsoft Windows 8 / 8.1:

  1. Open the desktop, move the mouse pointer to the top right corner of the screen to open the Charms bar, select Settings (gear icon) and then select the Control Panel.
  2. Under the Hardware and Sound heading, select View devices and printers. If Hardware and Sound is not displayed, then select Devices and Printers.
  3. Right click on the print queue.
  4. Select Printer Properties.

    NOTE: If you only see two tabs, then hardware properties was accidentally chosen.  Close hardware properties and right click again, followed by choosing Printer Properties.

  5. Select the Ports tab. The standard TCP/IP port should be highlighted.
  6. Select Configure Port .

    NOTE: If Configure Port is grayed out, then either the user does not have permissions to modify the port or the port is on a different computer as a shared print queue.  If that is the case, then the end user needs to find their System / Network Administrator to make changes to the Standard TCP/IP port.

  7. Look for SNMP Status Enabled at the bottom of the properties box.   There two items under this heading.  The first is Community Name that would need to be set to the word public by default.  The second item is SNMP Device Index.  The device index should be 1 by default.

    NOTE: The end user should contact their System / Network Administrator if they are unsure of what SNMP strings / settings are being used on their network.

  8. If changes need to be made to either the Community Name or SNMP Device Index, then the check box to the left of SNMP Status Enabled need to be selected first.
  9. After the changes are made, click OK to save changes.  If the user does not want to leave SNMP Status Enabled as a running feature, they would want to back into Standard TCP/IP port monitor properties, uncheck SNMP Status Enabled, and then click Apply.
  10. Click OK to close the standard TCP/IP port monitor properties box.
  11. Click OK.
  12. If printing does not resume, right click on the printer again and choose See What’s Printing.
  13. Select the Printer drop down in the new window.
  14. If Use Printer Offline is checked, left click on it to uncheck it.
  15. If Use Printer Offline is not checked, left click to check it, then select the Printer drop down again, and left click on User Printer Offline to uncheck it.

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