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Ping the Printer From a Computer With a Microsoft Windows OS

Product support for: WorkCentre 6515

Article Id: x_6510_en-O1879 | Published: 04/02/2018

A ping test is a test used to check network connectivity. The IP address of the printer is required to perform this test. If necessary, print a Configuration page to obtain the IP address. See the Related Content for additional information.

For Microsoft Windows 7 OS:

  1. From the computer, click on the [Start] button.  
  2. Type: Command Prompt in the Search field, and then select [Command Prompt] from the list of results.  A command prompt will be displayed.
  3. Skip to step 3 in the next section.

For all other Windows OS versions:

  1. From the computer, click on the [Start] button, and then click on [Run]. The Run window will be displayed.
  2. In the Open field, type: cmd and then click on [OK]. A DOS Prompt window will be displayed.
  3. From the prompt, type: ping xxx.xxx.xxx.xxx where the "x" characters represent the IP address of the printer, and then press [Enter] on the keyboard. Make sure to include a space between the word "ping" and the IP address. (For example, "ping 192.188.1.100".) The computer will make four attempts to ping the printer. One of the following responses will be received:
    • "Request timed out"
      This response indicates the ping command was sent over the network, but no device (such as a computer or printer) on the network received or replied to the command. Contact your System Administrator to resolve the problem.
    • "Destination host unreachable"
      This response indicates that the computer sending the ping command is unable to communicate with the machine network segment. Contact your System Administrator to resolve the problem.
    • "Bad Command or Filename"
      This response indicates that either the command was mistyped or the computer is not configured to use the TCP/IP protocol. Contact your System Administrator to resolve the problem.
    • "Reply from xxx.xxx.xxx.xxx: bytes=32…"
      This response indicates that the computer received replies from a network device with that assigned IP address. This typically indicates a good connection to the printer. However, if there are replies to the ping request but other network communication problems with the printer still exist (such as print jobs remain in the print queue) it is possible that a duplicate IP address exists.

      To test for a duplicate IP address, disconnect the Ethernet cable from the printer and ping again. There should not be any replies. Instead, four responses of "Request timed out" should be received. If there is a reply, another device on the network (for example, another computer or printer) is configured with the same IP address. Contact your System Administrator to resolve the TCP/IP addressing conflict.

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