- Power off the printer by pressing the power switch to the off (O) position.
NOTE: The power switch is located on the right side of the printer.
- Wait at least 45 seconds, and then power on the printer.
- If power cycling the printer fails to resolve the issue disconnect the ethernet or USB cable and reboot printer. If the error code 116-343 or 116-324 does not appear then the cause is a corrupted print job being sent to the printer. In this case the solution is to terminate that print job at the computer or print server that is sending it.