Enable Maintenance Assistant

Product support for: Phaser 3330

Article Id: x_3330_en-O1281 | Published: 3 years ago

Your printer includes a built-in diagnostic capability allowing you to send diagnostic information directly to Xerox. Maintenance Assistant is a remote diagnostic tool that offers a fast way to resolve potential issues, receive assistance, and automate the troubleshooting or repair process.

Before you begin:

If your network uses a proxy server, configure the Proxy Server settings of the printer to ensure that the printer can connect to the Internet.

  1. From the Printer Status window, click Help > Xerox®CentreWare® Internet Services.
  2. From Xerox CentreWare Internet Services, click Status > SMart eSolutions.
  3. From Smart eSolutions, click Maintenance Assistant.
  4. To send status information to Xerox, click Start an Online Troubleshooting Session at www.Xerox.com.
  5. After the data is sent, your browser is redirected to www.xerox.com to start your online troubleshooting session.

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