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Perform a Software Reset or a Power Off and On of the Printer, as Required

Product support for: AltaLink C8130 / C8135 / C8145 / C8155 / C8170 Color Multifunction Printer, AltaLink C81XX Family

Article Id: 2yCaTSOqG45jccHbFcdyd6 | Published: 06/01/2020

NOTE: A Software Reset and a Power Off and On will perform many of the same tasks; however, the main differences are as follows:

  • A Software Reset clears the Temporary Files from the System and the Network Controller.
  • A Power Off and Power On shuts down the printer and clears any data in the Volatile Memory.

It is best to perform a Software Reset first.

  1. Perform a Software Reset if you have the appropriate access, if not, proceed to step 2. For more information, click on Perform a Software Reset.
  2. If the Software Reset does not achieve the expected results, or the Reset function is restricted by a System Administrator, perform a power off the printer, wait two minutes, then power the printer back on.  For additional information, click on Power On or Exit Sleep Mode or Power Off, Place in Sleep Mode or Restart the Device.

NOTE: When performing the Power Off and Power On procedure, it is crucial that the printer remain completely powered off for a minimum of 2 minutes before powering back on in order for any residual power remaining in the device components to dissipate.

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