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My Independent Software Vendor (ISV) Solution No Longer Works

Product support for: AltaLink C8130 / C8135 / C8145 / C8155 / C8170 Color Multifunction Printer, AltaLink C81XX Family

Article Id: 2170459 | Published: 06/23/2023

Problem Statement: My ISV (Independent Software Vendor) Solution does not work on an Altalink C81xx/B81xx device that is running version or later.  This includes, incomplete information displayed in the device UI, problems with solution navigation functions such as scrolling, device lock up when attempting to enter data and failure to launch the solution at the device. 

The Xerox Extensible Interface Platform (EIP) is a software platform inside Xerox Altalink C81xx/B81xx MFPs that allows Xerox and ISV developers to create solutions. Beginning with software (firmware) version on Altalink C81xx/B81xx devices, the second-generation version of the EIP browser was deprecated, leaving exclusive usage of the third-generation browser.  This could potentially cause compatibility issues with older ISV Solution versions.  The second-generation browser is being deprecated to advance our EIP technology in terms of security and industry standards.

Solution: Determine the software (firmware) version installed on the device. For more information, refer to Determine the Software (Firmware) Version Installed on the Device.

If the device is running version or later there are two potential solutions to your ISV compatibility issue:

  1. The ISV Solutions on your device needs to be updated to a version that support the third-generation browser. Contact your ISV Solution Provider to update your solution. For more information regarding firmware, refer to the Related Content
  2. Downgrade your device’s software(firmware) to a version that supports the second-generation browser. Firmware (Software) Version supports the second-generation browser and is available at the Related Content.

    Disable automatic software update thru the device’s Embedded Web Service to ensure you remain on device firmware(software) version or earlier until you upgrade your ISV solution to a version that is compatible with the third-generation browser.  Once you upgrade your ISV solution to a version that is compatible with the third-generation browser you can re-enable automatic software upgrade.


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