Scan to Email Not Working When Using Gmail
- Product support for
- WorkCentre 3655, WorkCentre 3655i
- Article ID
- KB0142145
- Published
- 2022-05-16
Note: Google will be requiring Gmail account users, when Scanning to Email, to use Google App Password. Without the Google App Password, the printer will cease to send emails, causing the user to believe there is an issue with the printer. Google will no longer support the use of third-party apps or devices to sign in to your Google Account using only your username and password.
For additional information and to setup the Google App Password, see the Related Content.
Once the App Password is created, enter the 16 digit code (without spaces) in place of the current scan to email SMTP authentication password.