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Unable to Access the Administrator Account

Product support for: Xerox C230 Color Printer, Xerox C230 Family

Article Id: 2139002 | Published: 11/30/2021

The System Administrator account is created, and the password set, during the initial setup of the device. All machine settings should be available if this step was skipped. If the step was not skipped and a password was defined and forgotten, please continue with these steps to erase the user defined password. From the Control Panel:

  1. From the printer’s control panel, press Settings.
  2. Press Device.
  3. Press Maintenance.
  4. Press Out of Service Erase.
  5. Place a check mark on the Sanitize all information on nonvolatile memory option and press Okay.
  6. Place a check mark on the Start initial setup wizard and press Okay.
  7. The printer will display a screen indicating that the machine is restarting. You will be prompted on startup to walk through the device’s initial setup wizard.

From the Embedded Web Server:

  1. From a computer (on the same network as the printer) open a Web browser.
  2. In the Web browser address field, enter the IP address of the printer and then press Enter or Return. The printer home page will be displayed.
  3. Click Settings.
  4. Click Device.
  5. Click Maintenance.
  6. Place a check mark on the Sanitize all information on nonvolatile memory option.
  7. Click Start.
  8. The printer will display a screen indicating that the machine is restarting. You will be prompted on startup to walk through the device’s initial setup wizard.

Note: If the issue persists, power off the machine, wait for 30 seconds and power the machine back on. Then repeat the procedure.

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