Slow Printing

Step 1: Make Sure the Printer is Not in Power Saver Mode

Press the Power/ Wake button on the Control Panel. 

Step 2: Make Sure the Paper Tray Settings are Properly Configured and Adjust, as Required

The paper tray settings must match the job requirements in order for the job to print. Paper tray settings consist of paper size, paper type, paper color and paper orientation. If any of these settings are different than the job requirements, the job will not print.

The paper trays may also be fully adjustable or dedicated paper trays. Fully adjustable paper trays allow you to change the paper size, type, color and orientation at any time. Dedicated paper trays do not allow you to change the settings once they are set unless System Administrator mode is entered to modify the default settings.

If a paper tray is opened and closed and the paper tray is a fully adjustable paper tray, a confirmation screen will be displayed on the Touch Screen. Review the paper tray settings and confirm the settings if correct or modify the settings as required for the paper loaded in the paper tray.

If a paper tray is opened and closed and the paper tray is a dedicated paper tray, the screen displays information identifying the paper size, type and color of paper that should be loaded in the paper tray.

If the wrong size paper is loaded or the paper tray guides are not properly set, a warning message is displayed on the Touch Screen. Intervention is required to adjust the paper tray guides or the default paper tray settings.

To Check Paper Tray Settings From the Control Panel:

1. Touch Device.

2. Touch Paper Trays.

3. Make note of the paper tray status.

4. Touch X.

5. To return to the Home screen, press the Home button.

To Modify Paper Tray Settings From the Control Panel:

For additional information, click on Configure, Modify or Verify Paper Tray Settings (Fully Adjustable/Dedicated, Priority, Auto Selection).

To Check Paper Tray Settings Using the Embedded Web Server:

1. Access the Embedded Web Server. For additional information, click on Access and Login or Logout as System Administrator at the Control Panel or Embedded Web Server (EWS). 

2. Click the Home tab.

3. Scroll down to the Trays section. The paper size, type, color and orientation for each tray is displayed.  If the settings need to be modified, see the section below.

To Modify Paper Tray Settings Using the Embedded Web Server:

For additional information, click on Configure, Modify or Verify Paper Tray Settings (Fully Adjustable/Dedicated, Priority, Auto Selection).

Step 3: Make Sure the LPR Port is Enabled in the Print Driver

For additional information, click on Configure, Modify or Verify a Microsoft Windows OS Print Driver to Use the LPR Protocol, Not the RAW Protocol. 

Step 4: Make Sure the Ethernet Speed is Correctly Set for the Network Speed

For additional information, click on Configure, Modify or Verify Ethernet Settings. 

Step 5: Slower Printing is Expected When Using Certain Types of Paper / Media

Certain types of paper / media like heavyweight or transparencies require more time to print than other types of paper/ media. If you are using heavyweight paper or transparencies, expect the print times to be slower.

Ensure that the tray settings (size, type, color, orientation) and print driver settings are properly set. The device is functioning within specifications so service intervention is not required. 

Step 6: Slower Printing is Expected Depending on the Complexity and Size of the Print Job

Items to consider about the original document:

• The larger the original file size is, the longer it will take to print.

• The more complex the original file is, the longer it will take to print.

• If there are many images and / or fine details in the original file, the longer it will take to print.

To improve the print speed:

• If possible, break the job up into multiple smaller jobs.

• If possible, remove unnecessary images and fine details.

If you are unable to reduce the file size or complexity of the job, expect the job to be slower printing.

Step 7: Check the Supplies Status and if Necessary Replace the Supply Item 

For additional information, click on Check the Supply Status.

Step 8: Check For the Most Recent Active Message or Fault Code and Restart Your Search 

NOTE: To search on a fault code / status code, enter one code at a time exactly as it is displayed.

NOTE: Fault codes / Status codes are displayed on the Control Panel Touch Screen or the Embedded Web Server in one of the the following formats:

Embedded Web Server: a 2-digit number followed by a 3-digit number and then a 2-digit number. For example:

xx-xxx-xx

At the Machine [Fault History]: a 3-digit number followed by a 3 digit number and then a 2 digit number. For example: xxx.xxx.xx

To display fault codes / status codes on the Touch Screen:

1. At the printer control panel, press the Home button.

2. Touch Device > Notifications. Current alerts will be displayed.

3. Touch X to exit.

To display fault codes / status codes using the Embedded Web Server:

1. Open a web browser and enter the IP Address of the printer in the Address field then press Enter on the keyboard. The Embedded Web Server will be displayed.

2. Click the Home tab.

3. Scroll to the Notifications section. A message and the status code will be displayed.

Step 9: If the problem persists, contact Support for additional assistance.