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Configure Remote Services, Policies and Schedules, or Diagnostics

Product support for: AltaLink B81XX, AltaLink B81XX Family

Article Id: 2119401 | Published: 10/09/2020

Remote Services is a suite of features that simplify device ownership and administration. Remote Services provides free services to enable the administration of reporting for metered billing and supplies replenishment plans for devices on a network.

Remote Services allows the device to send diagnostic information to Xerox for analysis and fault correction. For more information, refer to Managing Diagnostics and Usage Information below.

Before you begin, if your network uses an HTTP proxy server, configure settings on the Proxy Server page.

Configuring Remote Services

Use the Remote Services page to configure communication to the Xerox datacenter, and to process received updates.

To configure Remote Services:

  1. In the Embedded Web Server, click Properties→General Setup→Remote Services.
  2. To enable Remote Services, for Policies and Schedule, click Configure. For details, refer to Policies and Schedule below.
  3. To send or receive data between the device and the Xerox datacenter, click Check Now.
  4. When the check is complete, the Receiving Status area displays an updated status message:
    • No new update is available
    • New update is available to manually install
    • New update is available to install on
    • New update is available; installation is paused
    • New update has been submitted for installation
  5. If an update is available, for Available Update, select an option:
    • Cancel
    • Pause
    • Resume
    • Install Immediately
  6. The Sending Status area shows the last date that device diagnostic fault information was sent to Xerox. To disable the automatic sending of diagnostic information to Xerox, refer to Policies and Schedule.

Policies and Schedule

To enable Remote Services and configure communication policies:

  1. In the Embedded Web Server, click Properties→General Setup→Remote Services.
  2. At the Remote Services page, for Policies and Schedule, click Configure.
  3. At the Policies and Schedule page, select the check box for Enable Remote Services.
  4. In the Receiving Policies area, set the policies, as needed:
    • To set when the device checks for updates, for Daily Check, set the time of day.
    • To enable the device to receive keys from the Xerox Corporate Licensing Server, select the check box for Allow device to receive keys from the Xerox Corporate Licensing Server (XCLS).
    • To enable the device to receive software updates, select the check box for Allow device to receive updates.
    • To allow the Xerox datacenter to modify internal non-volatile memory settings, select the check box for Allow device settings to be changed (non-volatile memory).
    • To set the installation schedule, for Installation Schedule, select an option:
      • To install the updates as soon as possible after the updates are available, select Automatically.
      • To set a daily installation time, select Daily, then set the time of day.
      • To set a weekly installation time, select Weekly, then set the day of the week and the time of day.
      • To notify administrators when updates are available, for Email System Administrator when updates are available, click Configure. On the Notification Settings page, configure email alerts. For details, refer to Configure Email Alerts.
  5. In the Sending Policies area, set the policies, as needed:
    • To view what is included in the basic device information, for Basic Device Information, click Download. Right-click the file link, then save the file to your computer. Basic device information and meter readings are included automatically in the information sent to Xerox.
    • To allow the device to send diagnostic information automatically to Xerox when a fault occurs, select the check box for Automatically send diagnostic information to Xerox when faults, that require Xerox assistance, occur on the device.
  6. If your network uses an HTTP proxy server, to edit proxy server settings, for HTTP Proxy Server, click Configure.
    To apply the new settings, click Save, or to retain the previous settings, click Cancel.

Managing Diagnostics and Usage Information

You can send diagnostic information to Xerox or start an online troubleshooting session to help you solve any device issues.

Note: Before you send diagnostic information to Xerox, ensure that you configure Remote Services.

To manage diagnostics and usage information:

  1. In the Embedded Web Server, click Support→General.
    • To send diagnostic information to Xerox, click Send diagnostic Information to Xerox.
    • To send device diagnostics information to Xerox for analysis of detected issues and to match with current solutions, click Start an Online Troubleshooting Session at www.xerox.com.
    • To download usage information to your local computer, click Download File to Your Computer.

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