Fault Code 016-426: No Communications With Remote Services Server

Product support for: VersaLink C8000

Article Id: 2114316 | Published: 08/28/2020

NOTE: The Xerox Certificate Remediation Utility tool can be downloaded from the Drivers and Downloads Xerox Page. See the Related Content for link to the Drivers and Downloads page. Or perform the following steps if your printer previously has connected and communicated with Remote Services and began displaying a Remote Services Error code 016-426 after June 1st 2020.

  1. Make sure your printer is at Firmware 70.31.81 or higher. If not, upgrade the Firmware level.  For details refer to Update the Printer Software (Firmware).
  2. Perform a clone back up then restore using the following steps:

To Create a Clone File

  1. Access the source printer's Embedded Web Server and log in as a System Administrator.
    1. From your computer or network-connected device (on the same network as the printer) open a Web browser.
    2. In the Web browser address field, enter the IP address of your printer and then press Enter. The Embedded Web Server home page will be displayed.
    3. Click on the Log In button at the top, right of the page. The User Accounts window will be displayed.
    4. Click on admin.
    5. Enter the System Administrator password in the field provided, and then click on the Log In button.

      Note: Depending on when the device was manufactured, the default password may be the device serial number or 1111.

  2. In the Embedded Web Server, click Home.
  3. At the bottom of the Home page, in the Quick Links area, click Cloning.
  4. In the Create Clone File area, select the apps and features that you want to include in the clone file.
    • To choose all settings, select Select/Clear All.
    • To clear all settings, deselect Select/Clear All.

      NOTE: To include Personal Favorites in the exported clone file, include Address Book and Authentication, Authorization, Accounting, Personalization among the selected features.

  5. Click Create at the bottom of the page.
  6. Save the downloaded file to a selected location.
  7. Click Close.

IMPORTANT: If FIPS 140-2 mode is enabled, disable FIPS 140-2 mode before installing a clone file, then re-enable FIPS when done. Refer to the FIPS 140-2 procedure below.

To install a Clone File

  1. Access the destination printer's Embedded Web Server and log in as a System Administrator.
    1. From your computer or network-connected device (on the same network as the printer) open a Web browser.
    2. In the Web browser address field, enter the IP address of your printer and then press Enter. The Embedded Web Server home page will be displayed.
    3. Click on the Log In button at the top, right of the page. The User Accounts window will be displayed.
    4. Click on admin.
    5. Enter the System Administrator password in the field provided, and then click on the Log In button.

      Note: Depending on when the device was manufactured, the default password may be the device serial number or 1111.

  2. In the Embedded Web Server, click Home.
  3. Click on Cloning at the bottom of the Home page, in the Quick Links area.
  4. In the Install Clone File area, click Select.
  5. Locate and select a clone file, then click Open.
    • To select a different clone file, click the switch icon.

      switch icon

    • To remove the selected clone file, click the trash can icon.

      trash can icon

      NOTE: Removing the clone file does not delete it from the computer.

  6. To install the selected clone file, click Install.
  7. When you have finished installing a clone file, click Close.

FIPS 140-2

FIPS 140-2 is a security standard for validating cryptographic solutions for hardware, software, and firmware solutions.

If FIPS 140-2 encryption is required, all computers, servers, browser software, security certificates, and applications must comply with the standard or operate in FIPS-compliant mode. Transmitted and stored data must be encrypted as specified in United States Federal Information Processing Standard (FIPS) 140-2 (Level 1). You can enable the printer to check that the current configuration ensures the specified encryption.

Enabling FIPS 140 Mode can prevent the printer from communicating with network devices that communicate using protocols that do not use FIPS-compliant encryption algorithms. To allow non-FIPS compliant protocols or features when FIPS 140 mode is enabled, acknowledge the notification of non-compliance during the validation process.

To enable or disable FIPS 140-2:

  1. In the Embedded Web Server, log in as administrator, then click System > Security
  2. In the Network Security area, click FIPS 140-2.
  3. Perform one of the following:
    • To enable, select On, then click OK.
    • To disable, select Off, then click OK.

Remote Services is a suite of features that simplify printer ownership and administration. It provides free services to enable administration of metered billing and supplies replenishment plans for printers on a network.

If Remote Services is enabled, the printer will try to communicate with the Remote Services Server. If unable to communicate with the server, the 016-426 error code will be displayed. To clear this error, check the following items.

Note: If you do not want to use Remote Services, make sure the feature is disabled. For additional information, refer to Enable or Disable Remote Services.

  • Make sure the printer is properly connected to a Wired (Ethernet) or Wireless network.

    Note: Xerox Remote Services is not supported with USB connections.

  • Make sure the Primary Network is set. For additional information, refer to Configure the Primary Network Setting.
  • Make sure the Remote Services feature is enabled and configured properly. For additional information, refer to Enable or Disable Remote Services.
  • Make sure the Date and Time settings are correct. For additional information, refer to Set the Date and Time.
  • Make sure DNS settings are configured properly. For additional information, refer to Configure DNS Settings.

After the checking the items above, test communication with the Remote Services Server by following the steps below:

  1. Access the printer's Embedded Web Server and log in as a System Administrator.
  2. Click System > Remote Services Upload.
  3. For Remote Services, click Settings.
  4. Click Test Connection. If communication is successful, a status message appears.
  5. Click Close.
  6. Click OK.

Related content

Did this help?