Skip to main content Click to view our Accessibility Statement or contact us with accessibility-related questions.

Hangs, Locked Up, Frozen, Control Panel Unresponsive (With No Error Message or Fault Code)

Product support for: VersaLink C8000_C9000 Family, VersaLink C8000, VersaLink C8000W, VersaLink C9000

Article Id: 2114054 | Published: 10/06/2020

Try the following:

1.  Make Sure the Power Cord is Securely Plugged Into the Outlet and the Printer

NOTE: Make sure to use the power cord that was supplied with the printer.

  1. Completely power the printer off.
    1. Press the Power/Wake button on the Control Panel.
    2. Touch Power Off.
    3. Wait until the touch screen goes dark and the Power/Wake button stops flashing. Approximately 45 seconds.
    4. Open the Front Cover.
    5. Press the Power switch to the Off position.

      Open the front door, then press the power switch to the Off position

  2. Wait for at least 20 seconds.
  3. Unplug the power cord from the printer.
  4. Plug the power cord back into the printer. Make sure the cord is securely plugged into the printer.
  5. Unplug the power cord from the outlet.
  6. Plug the power cord back into the outlet. Make sure the cord is securely plugged into the outlet.
  7. Power the printer on.
    1. Press the Power switch to the On position.

      Press the power switch to the On position

    2. Press the Power/Wake button on the Control Panel.

 

2.  Make Sure the Power Outlet is Functioning Properly

  1. Plug another device into the power outlet to see if a different device works properly.
    • If the other device fails to operate, the issue is with the outlet. Use a different outlet.
    • If the other device functions properly, the outlet is probably not the issue. Contact support for further investigation.
  2. Plug the printer into a different outlet.
    • If the printer functions properly, the issue is with the outlet.
    • If the printer does not function properly, contact support for further investigation.

3.  Make Sure the Power Outlet is Within Electrical Specifications 

Power Consumption

  • 110–127 V:
    • Maximum power consumption: 1.4 kW
    • Sleep mode: 0.48 W or less
    • Low-Power mode: 75.3 W or less
    • Standby mode: 75.3 W or less
  • 220–240 V:
    • Maximum power consumption: 2.2 kW
    • Sleep mode: 0.53 W or less
    • Low-Power mode: 73.8 W or less
    • Standby mode: 73.8 W or less

Power Supply Voltage and Frequency

Power Supply VoltageFrequencyCurrent Required
110-127 VAC +6%/-10%
(99-135 VAC)
50/60 Hz +/-3%12 A
220-240 VAC +/-10%
(198-264 VAC)
50/60 Hz +/-3%10 A

If the problem persists, contact Support for additional assistance.

Did this help?