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Toner Smears / Loose Toner / Toner Rubs Off

Product support for
Xerox B215 Multifunction Printer
Article ID
KB0327151
Published
2021-06-07

Note: Use of Xerox supplies is recommended. Genuine Xerox Toner is the only toner designed and manufactured under strict quality controls by Xerox for specific use with Xerox products. Use of other toner may affect print quality, product reliability and are not supported.

Example of Toner Smears 

Example of Toner Smears

Try the following if the output contains toner smears or loose toner:

  1. Clean all areas of the printer.  For additional information, refer to Clean the Printer.

  2. Make sure the paper is within specifications.  For additional information, refer to Paper and Paper Tray Specifications.

  3. Replace the Toner Cartridge.

If the problem persists, contact Support for additional assistance.