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Clean the Printer

Product support for
Xerox B215 Multifunction Printer
Article ID
KB0324887
Published
2019-08-24

WARNING: When cleaning the printer do NOT use organic or strong chemical solvents or aerosol cleaners. Do NOT pour fluids directly onto any area. Keep all cleaning materials out of the reach of children.

WARNING: Do not use pressurized air-spray cleaning aids on or in this equipment. Some pressurized air-spray containers contain explosive mixtures and are not suitable for use in electrical applications. Use of such cleaners can result in a risk of explosion and fire.

Cleaning the Exterior

Cleaning the Document Glass and Constant Velocity Transport Glass

To ensure optimum print quality at all times, clean the glass areas of your printer regularly.

When you use the automatic document feeder, your documents pass over the scanner and constant velocity transport (CVT) glass. Any dirt or marks on these pieces of glass may:

  • Cause lines, streaks, smears and other spots on your copies or scanned images.

  • Show through the document and appear on your scanned images.

To clean the glass areas of your printer:

  1. Slightly dampen a soft, lint-free cloth with water.

  2. Remove any paper or other media from the output tray.

  3. Open the automatic document feeder.

  4. Wipe the surfaces of the platen glass and Constant Velocity Transport (CVT) glass until they are clean and dry.

    Note: For best results, to remove marks and streaks, use Xerox Glass Cleaner.

    Wipe the surfaces of the platen glass and Constant Velocity Transport (CVT) glass until they are clean and dry

  5. Wipe the white underside of the automatic document feeder until it is clean and dry.

    Wipe the white underside of the automatic document feeder until it is clean and dry

  6. Close the automatic document feeder.

Cleaning the Automatic Document Feeder Rollers

Ensure that you clean the automatic document feeder rollers when you clean the scanner.

  1. Open the top cover of the automatic document feeder.

  2. With a clean, lint-free cloth that is moistened with water, wipe the feed rollers until they are clean.

    With a clean, lint-free cloth that is moistened with water, wipe the feed rollers until they are clean

  3. Close the automatic document feeder top cover.

Control Panel, Automatic Document Feeder, and Output Tray

Regular cleaning keeps the display, control panel, and other printer areas free from dust and dirt.

  1. Use a soft, lint-free cloth, lightly dampened with water.

  2. Wipe clean the entire area of the control panel, including the display.

  3. Wipe clean the automatic document feeder, output tray, paper tray, and other outside areas of your printer.

  4. Remove any residue with a clean cloth or paper towel.

Cleaning the Interior

During the printing process, paper, toner, and dust particles can accumulate inside the printer. This can cause print quality problems, such as toner specks or smearing. Cleaning inside the printer clears and reduces these problems.

  1. Power off the printer and unplug the power cord. Wait for the printer to cool down.

    Power the printer off and unlpug the power cord

  2. Open the front cover of the printer.

  3. Pull the toner cartridge out and place it on a clean flat surface. Then remove the drum cartridge and place it on a clean flat surface.

    Remove the toner cartridge, then remove the drum cartridge

    CAUTION: To prevent damage to the drum cartridge, do not expose it to light for more than a few minutes. Cover it with a piece of paper, if necessary.

    Do not touch the green surface on the underside of the cartridge. Use the handle on the cartridge to avoid touching this area.


  4. With a dry, lint-free cloth, wipe away any dust and spilled toner from the cartridge area inside the printer.

    With a dry, lint-free cloth, wipe away any dust and spilled toner from the cartridge area inside the printer

    CAUTION: While cleaning the inside of the printer, be careful not to damage any inside parts. Do not use solvents such as benzene or thinner to clean. Printing quality problems can occur and damage can be caused to the printer.

  5. Re-install the drum cartridge and then the toner cartridge. Tabs on the sides of the cartridge and corresponding grooves within the printer will guide the cartridge into the correct position until each locks into place.

    Re-install the drum cartridge and then the toner cartridge

  6. Close the front cover.

  7. Plug in the power cord and power on the printer.