Configure XMedius Cloud Fax (Fax Profile, Mail Notification Profile, Fax Retention Policy)

Note: Fax is an optional purchase. Xerox Instant Print Kiosk does not support incoming fax. When you send a fax from the printer touch screen, the printer scans the document and sends it to a fax server (XMedius). The fax server then transmits the document to the recipient fax device.

Activating the fax feature in EFI Self-Serve AdminCentral requires the following XMedius items:

• XMedius Login Name: This is the Login Name that you provided when you created your XMedius administrator account.

• XMedius User ID: This is the User ID that you provided when you created your XMedius administrator account.

• Access Token: You can retrieve the Access Token from Device Settings in your XMedius administrator account.  Refer to Setup the Fax Feature in EFI Self Serve AdminCentral for additional information about the Access Token. 

Before using the fax feature, you must configure settings for the following items:

Fax Profile

Mail Notification Profile

Fax Retention Policy

Configure Settings for the Fax Profile:

1. Log in to your XMedius account. Refer to Login to Your XMedius Account for additional information.

2. At the top of the window, click on the enterprise account display name.

3. From the drop down menu, select XM Fax > Settings.

4. In the navigation pane, click Profiles.  In the main window, the Profile Name column lists the profile names.  The default profile name is Basic.  The listed profiles are active links. 

5. To open the profile, in the Profile Name column, click the profile link.

6. Click the Fax Options tab.

7. In the Retries area, set the default number of retries to 0.

8. In the Other Options area, clear the checkboxes for all notification types:

   • Notify Success

   • Notify Failed

   • Broadcast Notification

   • Notify Inbound Success

   • Notify Inbound Failed

   • Include Message Body When Sending Fax

9. Click OK.

Return to Top

Configure the Mail Notification Profile:

1. Log in to your XMedius account. Refer to Login to Your XMedius Account for additional information.

2. At the top of the window, click on the enterprise account display name.

3. From the drop down menu, select XM Fax > Settings.

4. In the navigation pane, click Mail Notification Profile.  In the main window, the Name column lists the mail notification profiles.  The default profile name is Basic and there are profiles for different languages.  The listed profiles are active links. 

5. To open a profile, in the Name column, click the required profile link.
   

6. For the following tabs, set Number Of Pages To Include to None:

   • Outbound Success

   • Outbound Failure

   • Inbound Success

   • Inbound Failure

Return to Top

Set the Fax Retention Policy:

To retain the privacy of your customers, contact XMedius to implement a Zero Retention Scheme on your fax account.

To set the fax retention time:

1. In a Web browser, go to xmedius.com. See the Related Content for the link to the website.

2. Click SUPPORT.

3. In the Get Cloud Support area, click XMediusFAX.

4. For Web: Submit a request, click the Submit a request link.

5. For Your email address, type the email address for the admin account.

6. For Subject, type Fax Retention.

7. For Description, type a request for XMedius to set your fax retention policy to a Zero Retention Scheme.  Ensure that you use the term Zero Retention Scheme and provide any information that you think is helpful to support the request.  

8. Click Submit.

For details, refer to the XMedius fax retention knowledge base, which is in the XMedius Cloud Help Center.  You can also access XMedius technical documentation in the Support area at the XMedius website.  See the Related Content for the link to the website.

Return to Top

Related Content

• XMedius Support Website