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Label and Envelope Misfeeds

Product support for: Phaser 6510, Phaser 6510 Family, WorkCentre 6515 Family, WorkCentre 6515

Article Id: 2105679 | Published: 02/04/2019

Probable Causes

Solutions

The label sheet is facing the wrong way in the tray.

Labels are missing, curled, or pulled away from the backing sheet.

Do not use any sheet where labels are missing, curled, or pulled away from the backing sheet.

Envelopes are loaded incorrectly.

You can print envelopes from the Bypass Tray or Tray 1. For more information, refer to Guidelines for Printing on Labels and Envelopes

Envelopes are wrinkling.

  • The heat and pressure of the laser printing process can cause wrinkling.
  • Use supported envelopes.
    • DL Envelope (110 x 220 mm, 4.33 x 8.66 in.)
    • C6 Envelope (114 x 162 mm, 4.5 x 6.38 in.)
Note: When you load envelopes long-edge feed, ensure that you specify landscape orientation in the print driver.


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