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Unable to Use Remote Services and Other Services Over Wi-Fi

Product support for: VersaLink B400 / B405 Family, VersaLink B600 / B610 Family, VersaLink B605 / B615 Family, VersaLink B7025 / B7030 /B7035 Family, VersaLink C400 / C405 Family, VersaLink C500 / C600 Family, VersaLink C505 / C605 Family, VersaLink C7000 / C7020 / C7025 / C7030 Family, WorkCentre 6515 Family, VersaLink B400, VersaLink B405, VersaLink B600 / B610, VersaLink B605 / B615, VersaLink B7025 / B7030 / B7035, VersaLink C400, VersaLink C405, VersaLink C500, VersaLink C505, VersaLink C600, VersaLink C605, VersaLink C7000, VersaLink C7020 / C7025 / C7030, WorkCentre 6515

Article Id: 2096082 | Published: 10/07/2019

This device offers two network connections, a wired Ethernet connection and an optional Wi-Fi connection (using an optional Wi-Fi adapter purchased separately).

From the factory, the Ethernet connection is considered the Primary network connection and the Wi-Fi adapter is considered the Secondary network connection.

Several services including Xerox Remote Services are only available through the Primary network and will not work until the Primary network is set to Wi-Fi.

Note: Other services not available over the Secondary network connection include:

  • IPsec
  • EIP Web Service
  • ThinPrint .print
  • UPnP Discovery
  • LDAP
  • Scan to FTP, SMB, Email
  • WSD Scan
  • SNTP

If the device is only connected to the network through the Wi-Fi module, it is recommended to switch the Wi-Fi network to the Primary network.

To Set the Primary Network From the Control Panel:

  1. Log in to the printer's control panel as a System Administrator. 
     
     Note: Depending on when the device was manufactured or the software version installed, the default password may be the device serial number or 1111.

  2. Select Device.
  3. Select Connectivity > Primary Network.
  4. Change the value to Wi-Fi.
  5. Log out as the system administrator.
  6. When prompted, select Restart Now to restart the device and save changes.

To Set the Primary Network to Wi-Fi Using the Embedded Web Server:

Note: The images in this procedure are for demonstration purposes only and may not specifically match your printer model; colors, icons, and other minor differences may exist.

  1. Connect the device to a Wired network and determine the IP address of the device.

    Note: The IP address can be found on the Configuration Report.

  2. Log in to the Embedded Web Server as an administrator.
    1. From a computer on the same network as the printer, open an Internet browser window.
    2. Enter the IP address of the printer in the Address field, and then press Enter or Return. The Embedded Web Server home page will be displayed.
    3. Click on the Log In button at the top, right of the page.

      Click on the Log In button

    4. The User Accounts window will be displayed. Click on admin.

      Click on Admin

    5. Enter the system administrator password in the field provided, and then click on Log In.

      Note: Depending on when the device was manufactured or the software version installed, the default password may be the device serial number or 1111.

      Enter the System Administrator password

  3. Click on Connectivity on the left side of the window.
  4. Click on Ethernet.

    Click on Connectivity , then click on Ethernet

  5. Click on the Edit button in the Common section.

    Click on the Edit button in the Common section

  6. Click on Primary Network, then select Wi-Fi from the pop-up menu.

    Select Primary Network, then select Wi-Fi

  7. Click on OK.
  8. When prompted, click on Restart Now to restart the device and save changes.

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