Not Recognizing New Toner Cartridge
- Product support for
- AltaLink C8030 / C8035 / C8045 / C8055 / C8070 Color Multifunction Printer, Xerox EC8036 / EC8056 Color Multifunction Printer
- Article ID
- KB0032128
- Published
- 2021-07-15
After replacing the toner cartridge as directed with a new cartridge the machine still has replace the toner cartridge message.
1. Remove the cartridge and Perform a Software Reseton the machine with the cartridge out and the covers closed. Install the new cartridge when promted on the UI.
2. Install another new Toner Cartridge.
IMPORTANT: Place any suspected defective cartridge that is removed from the printer in protective wrapping/packaging material for situations where it may still be a functioning cartridge.
If you do not have the original packaging material, use the packaging from the new cartridge.