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Not Printing in Color

Product support for: AltaLink C80XX, Xerox EC8036/EC8056 Color Multifunction Printer, AltaLink C80XX Family

Article Id: 2093383.html | Published: 07/15/2021

1. Uncheck the Xerox Black and White Conversion 

  1. Select Print.
  2. Go to Printer Preferences in the driver.
  3. Select the Image Options.
  4. Uncheck the Xerox Black and White Conversion box.
  5. Select Apply.

2. PC or Print Server will not print in color

  • Remove the device from the PC and ReMap from the server.
  • Print test page from server.  If test page from server does not print in color, remove printer, remove drivers.
  • Re-add the printer making sure to select the correct driver when asked.

3. From a  Mac PC not printing in color

  • Remove the printer from Printing Preferences and reinstall by browsing to the correct ppd file under Hard disk > Library > Printers > PPDs > Contents > Resources.

4. Word or PDF Documents not printing in color

  • Check the Print Driver setttings in the Embedded Web Server are set correctly.  
  • If a PS Driver was used, Uninstalled PS Driver, and Installed PCL6 Driver.
  • Uninstall the Printer and Drivers, and then re-install the Printer and a Add new Driver.

5. Perform a Software Reset Using the All Software Option.

If the problem persists, contact Support for additional assistance.

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