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How To Upgrade System (Printer) Software / Firmware

Product support for: AltaLink C80XX, Xerox EC8036/EC8056 Color Multifunction Printer, AltaLink C80XX Family

Article Id: 2092579 | Published: 07/15/2021

WARNING: It is highly recommended to consult with your Network or System Administrator before performing any software (firmware) update. Some updates may cause the machine to become non-compliant and cease to work as intended with the environment in which it is installed.

You can update your device when Xerox releases a new version of device software or firmware. To download the latest software update file in .dlm format, go to www.xerox.com/office/support.

IMPORTANT: As the steps to perform certain tasks may vary depending on the Software Version, it may be important to determine the version of software that is currently installed on the device.  Click here to Determine the Software (Firmware) Version Installed on the Device. 

There are multiple methods available to upgrade the software/ firmware. Follow the instructions for your required method after you determine the software version installed on the device.

NOTE:  A service call is NOT required to upgrade the device software / firmware.   Software / Firmware upgrades are designed to be performed by a customer. 

For Software Version 100.xxx.xxx.xxxxx: Using a USB Flash Drive

For Software Version 100.xxx.xxx.xxxxx: Manually Upgrade Software Using the Embedded Web Server

For Software Version 100.xxx.xxx.xxxxx: Automatically Upgrade Software Using the Embedded Web Server

For Software Version 101.xxx.xxx.xxxxx: Using a USB Flash Drive

For Software Version 101.xxx.xxx.xxxxx: Manually Upgrade Software Using the Embedded Web Server (Fleet Orchestrator)

For Software Version 101.xxx.xxx.xxxxx: Automatically Upgrade Software Using the Embedded Web Server (Fleet Orchestrator)

For Software Version 100.xxx.xxx.xxxxx or 101.xxx.xxx.xxxxx: Upgrade Software Using the Software Upgrade Utility

  

 

For Software Version 100.xxx.xxx.xxxxx: Using a USB Flash Drive:

Before you begin:

  • Download the software upgrade file to your computer, then copy the file to a USB Flash drive. 
  • To install a software upgrade file from a USB Flash drive, log in as an administrator. 
  • The device retains all configured network settings and installed options after the software upgrade processes.

NOTE: To ensure this feature is successfully configured, each of the following steps must be performed in the order they are listed.

    1. Set the installation policy (Allow Software Updates on the Device).
      Determine if all users or administrators only are able to upgrade the software.
      To allow users to upgrade the device software:
      1. Access the Embedded Web Server and login as Administrator. Click here to Access the Embedded Web Server.
      2. Click Properties > General Setup > Software Upgrade.
      3. Click Allow Upgrade

        Note: If Restrict Upgrade appears, upgrades are allowed already.

To restrict software upgrades to administrators only:

    1. Access the Embedded Web Server and login as Administrator. Click here to Access the Embedded Web Server.
    2. Click Properties > General Setup > Software Upgrade.
    3. Click Restrict Upgrade to restrict software upgrades.
    4. Click Security Installation Policy to view all installation policies.

      Note: Before performing a software upgrade, ensure that the installation policy for software upgrade is set.

    5. To continue with upgrading the software, skip to step 2 in the manually install the software section. Otherwise, logout as System Administrator from the Embedded Web Server. Click here to Access the Embedded Web Server.
  1. Manually Install the Software Using a USB Flash Drive.
    1. Create a folder on your USB Flash drive.
    2. Copy the software .dlm file that was downloaded from www.xerox.com/office/support to the folder that you created, or to the folder of your choice.
    3. Login as System Administrator at the Control Panel.  Click here to Login or Logout as System Administrator from the Control Panel.
    4. Insert the USB Flash drive into the USB host port of the printer. The USB switchboard appears.
    5. Select Install File, then browse for the .dlm file on the USB Flash drive.
    6. When the software update completes, the printer restarts.
  2. Verify the Device Software Upgrade.

    For all software upgrade methods, a software upgrade status report prints after the upgrade is complete. You can check the status of the upgrade on the Software Upgrade page in the Embedded Web Server. Compare the information noted in the Current Software area on the Software Upgrade page with the printed status report.  

    To view the current software version in the Embedded Web Server:
    1. Access the Embedded Web Server and login as System Administrator. Click here to Access the Embedded Web Server.

      NOTE: If you are already logged in as System Administrator, skip this step.

    2. Click Properties> General Setup > Software Upgrade.
    3. For Current Software, note the date, time, and version of the last successful software upgrade.
    4. For Last Upgrade Attempt, note the date, time, version, and status of the last upgrade attempt.
    5. To verify the success of the upgrade, compare this information with the printed software upgrade status report.
    6. Logout of System Administrator mode.  Click here to Access the Embedded Web Server.

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For Software Version 100.xxx.xxx.xxxxx: Manually Upgrade Software Using the Embedded Web Server:

Before you begin:

  • Download the software file from the Xerox website and save it to a location on the computer that will be used to install the software.
  • The device retains all configured network settings and installed options after the software upgrade processes.

NOTE: To ensure this feature is successfully configured, each of the following steps must be performed in the order they are listed.

  1. Set the installation policy (Allow Software Updates on the Device).
    Determine if all users or administrators only are able to upgrade the software.
    To allow users to upgrade the device software:
    1. Access the Embedded Web Server and login as Administrator. Click here to Access the Embedded Web Server.
    2. Click Properties> General Setup > Software Upgrade.
    3. Click Allow Upgrade

      Note: If Restrict Upgrade appears, upgrades are allowed already.

  2. To restrict software upgrades to administrators only:
    1. Access the Embedded Web Server and login as Administrator. Click here to Access the Embedded Web Server.
    2. Click Properties> General Setup > Software Upgrade.
    3. Click Restrict Upgrade to restrict software upgrades.
    4. Click Security Installation Policy to view all installation policies.

      Note: Before performing a software upgrade, ensure that the installation policy for software upgrade is set.

    5. To continue with upgrading the software, skip to step 2 in the manually upgrade software section.  Otherwise, logout as System Administrator from the Embedded Web Server.  Click here to Access the Embedded Web Server.
  3. Manually Install the software using the Embedded Web Server. 
    1. Access the Embedded Web Server and login as Administrator. Click here to Access the Embedded Web Server.

      NOTE: If you are already logged in as System Administrator, skip this step.

    2. Click Properties> General Setup > Software Upgrade.
    3. Click Browse or Choose File, navigate to the location of the file, then click Open or Choose File.
    4. Click Install Software, then click OK.
    5. To verify that the software has updated, check the configuration report. 

      Notes:
      • Software installation begins several minutes after you submit the software to the device.
      • When installation begins, the Embedded Web Server is unavailable for use.
      • You can monitor the installation progress from the device control panel.

    6. To continue with upgrading the software, skip to step 3 in the verify the software upgrade section.  Otherwise, logout as System Administrator from the Embedded Web Server.  Click here to Access the Embedded Web Server.
  4. Verify the Device Software Upgrade.

For all software upgrade methods, a software upgrade status report prints after the upgrade is complete. You can check the status of the upgrade on the Software Upgrade page in the Embedded Web Server. Compare the information noted in the Current Software area on the Software Upgrade page with the printed status report.

To view the current software version in the Embedded Web Server:

  1. Access the Embedded Web Server and login as Stem Administrator. Click here to Access the Embedded Web Server.

    NOTE: If you are already logged in as System Administrator, skip this step.

  2. Click Properties> General Setup > Software Upgrade.
  3. For Current Software, note the date, time, and version of the last successful software upgrade.
  4. For Last Upgrade Attempt, note the date, time, version, and status of the last upgrade attempt.
  5. To verify the success of the upgrade, compare this information with the printed software upgrade status report.
  6. Logout of System Administrator mode.  Click here to Access the Embedded Web Server.

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For Software Version 100.xxx.xxx.xxxxx: Automatically Upgrade Software Using the Embedded Web Server:

You can configure the device to connect routinely to an FTP directory on your network to update device software automatically.

Before you begin:

  • Manually download the latest software file and copy it to the location on the FTP server.
  • The device retains all configured network settings and installed options after the software upgrade processes.

NOTE: To ensure this feature is successfully configured, each of the following steps must be performed in the order they are listed.

  1. Set the installation policy (Allow Software Updates on the Device).
    Determine if all users or administrators only are able to upgrade the software.
    To allow users to upgrade the device software:
    1. Access the Embedded Web Server and login as Administrator. Click here to Access the Embedded Web Server.
    2. Click Properties > General Setup > Software Upgrade.
    3. Click Allow Upgrade

      Note: If Restrict Upgrade appears, upgrades are allowed already.

  2. To restrict software upgrades to administrators only:
    1. Access the Embedded Web Server and login as Administrator. Click here to Access the Embedded Web Server.
    2. Click Properties > General Setup > Software Upgrade.
    3. Click Restrict Upgrade to restrict software upgrades.
    4. Click Security Installation Policy to view all installation policies.

      Note: Before performing a software upgrade, ensure that the installation policy for software upgrade is set.

    5. To continue with software upgrade, skip to step 2 in the automatically install the software section.  Otherwise, logout as System Administrator from the Embedded Web Server.  Click here to Access the Embedded Web Server.
  3. Automatically install the software using the embedded web server. 
    1. Access the Embedded Web Server and login as Administrator. Click here to Access the Embedded Web Server.

      NOTE: If you are already logged in as System Administrator, skip this step. 

    2. Click Properties > General Setup > Software Upgrade.
    3. Click Auto.
    4. Select Enabled for Auto Upgrade.
    5. Configure the following Refresh Start Time settings:
      • Hourly or Daily.
      • Time.
      • AM or PM.
    6. Configure the following Protcol Settings:
      • IPv4, IPv6 or Host Name.
      • Enter the IP address or Host Name.
      • Enter the Port number.
      • Enter the Directory Path, if applicable.
      • Enter the Login Name and Password.
    7. Click Save.
    8. To continue with upgrading the software, skip to step 3 in the verify software upgrade section.  Otherwise, logout as System Administrator from the Embedded Web Server.  Click here to Access the Embedded Web Server.
  4. Verify the Device Software Upgrade.

For all software upgrade methods, a software upgrade status report prints after the upgrade is complete. You can check the status of the upgrade on the Software Upgrade page in the Embedded Web Server. Compare the information noted in the Current Software area on the Software Upgrade page with the printed status report.

To view the current software version in the Embedded Web Server:

  1. Access the Embedded Web Server and login as System Administrator. Click here to Access the Embedded Web Server.

    NOTE: If you are already logged in as System Administrator, skip this step.

  2. Click Properties > General Setup > Software Upgrade.
  3. For Current Software, note the date, time, and version of the last successful software upgrade.
  4. For Last Upgrade Attempt, note the date, time, version, and status of the last upgrade attempt.
  5. To verify the success of the upgrade, compare this information with the printed software upgrade status report.
  6. Logout as System Administrator.  Click here to Access the Embedded Web Server.

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For Software Version 101.xxx.xxx.xxxxx: Using a USB Flash Drive:

Before you begin:

  • When a new version of software is available, download the software upgrade file to your computer, then copy the file to a USB Flash drive.
  • To install a software upgrade file from a USB Flash drive, log in as an administrator.

NOTE: To ensure this feature is successfully configured, each of the following steps must be performed in the order they are listed.

  1. Set the Security Installation Policy for Software Upgrade.
    The security installation policy may be programmed from the Control Panel or the Embedded Web Server. Select your required method:
    To Set the Security Installation Policy From the Control Panel:
    1. Login as System Administrator at the Control Panel.  Click here to Login or Logout as System Administrator from the Control Panel.
    2. Touch Device > Tools > Device Settings.
    3. Touch Device Software Upgrade.
    4. Touch Enable or Disable. When disable is selected, all software upgrades will be blocked. When enable is selected, software upgrades will be permitted.
    5. Touch OK.
    6. Touch X.
    7. To continue with upgrading the software, skip to step 2 in the install the software section.  Otherwise, logout as System Administrator from the Control Panel.  Click here to Login or Logout as System Administrator from the Control Panel.

    To Set the Security Installation Policy Using the Embedded Web Server:
    1. Access the Embedded Web Server and login as System Administrator. Click here to Access the Embedded Web Server.
    2. In the Embedded Web Server, click Properties > Security > Installation Policies.
    3. To allow software upgrades to install on the device, for Software Upgrade, select Allow Software Upgrades. This setting allows software upgrades at the control panel touch screen, at the Embedded Web server, automatic software upgrades using FTP, and using print submission.
    4. Click Apply.
    5. To continue with upgrading the software, skip to step 2 in the install the software section.  Otherwise, logout as System Administrator from the Embedded Web Server.  Click here to Access the Embedded Web Server.
  2. Install the software using a USB flash drive.
    1. Login as System Administrator at the control panel. Click here to Login or Logout as System Administrator from the Control Panel.

      NOTE: If you are already logged in as System Administrator, skip this step. 

    2. Insert the USB Flash drive into a USB port on the printer.
    3. At the control panel touch screen, touch Install File.
    4. Browse for the software upgrade .dlm file, then touch Install.
    5. To confirm the file installation, touch Install.
    6. When you are prompted, remove the USB Flash drive from the USB port. 

      Caution: To avoid corrupting the installation, do not remove the USB Flash drive until directed to do so.

    7. The device installs the software upgrade file. After the upgrade completes, the device restarts, then prints a Configuration Report.
  3. Verify the Device Software Upgrade.

For all software upgrade methods, a software upgrade status report prints after the upgrade is complete. You can check the status of the upgrade on the Software Upgrade page in the Embedded Web Server. Compare the information noted in the Current Software area on the Software Upgrade page with the printed status report.

To view the current software version in the Embedded Web Server:

  1. Access the Embedded Web Server and login as System Administrator. Click here to Access the Embedded Web Server.

    NOTE: If you are already logged in as System Administrator, skip this step.

  2. Click Properties > General Setup > Software Upgrade.
  3. For Current Software, note the date, time, and version of the last successful software upgrade.
  4. For Last Upgrade Attempt, note the date, time, version, and status of the last upgrade attempt.
  5. To verify the success of the upgrade, compare this information with the printed software upgrade status report.
  6. Logout of System Administrator mode.  Click here to Access the Embedded Web Server.

 

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For Software Version 101.xxx.xxx.xxxxx: Manually Upgrade Software Using the Embedded Web Server (Fleet Orchestrator):

The Fleet Orchestrator feature allows you to configure many devices in similar ways, automatically. After you configure one device, you can distribute any of the configuration settings to other devices, as needed. You can set up schedules to share configuration settings regularly and automatically.

The Fleet Orchestrator feature enables you to share the following types of configuration files:

  • Software upgrade files: A software upgrade file contains the latest firmware for the device. Xerox releases upgrades when needed.
  • Clone files: A clone file contains configuration settings from a device. When you install a clone file on another device, the clone file changes the configuration settings to match the settings on the cloned device.
  • 1-Touch Add-On files: A 1-Touch Add-On file adds workflows to a device without overwriting existing apps or workflows.

Software Upgrade Files:

When Xerox releases a new version of software for your device, you can use Fleet Orchestrator to install the software upgrade file. Software upgrade files do not overwrite printer configuration settings.

NOTE: To ensure this feature is successfully configured, each of the following steps must be performed in the order they are listed.

  1. Set the Security Installation Policy for Software Upgrade.
    To set the installation policy for software upgrades:
    1. Access the Embedded Web Server and login as System Administrator. Click here to Access the Embedded Web Server.
    2. In the Embedded Web Server, click Properties > Security > Installation Policies.
    3. To allow software upgrades to install on the device, for Software Upgrade, select Allow Software Upgrades. This setting allows software upgrades at the control panel touch screen, at the Embedded Web server, automatic software upgrades using FTP, and using print submission.
    4. Click Apply.
    5. To continue with upgrading the software, skip to step 2 in the install software section.  Otherwise, logout as System Administrator from the Embedded Web Server.  Click here to Access the Embedded Web Server.
  2. Install the Software Upgrade File. 
    1. Access the Embedded Web Server and login as System Administrator. Click here to Access the Embedded Web Server.

      NOTE: If you are already logged in as System Administrator, skip this step.

    2. In the Embedded Web Server, click Properties > Fleet Orchestrator.
    3. Click Create/Install File > Install a File.
    4. Click Software Upgrade File.
    5. To change the installation policy, in the Details area, for Installation Policy, click the current policy setting. Change the policy as needed, then navigate back to the Install Configuration File page.
    6. In the File to Install field, click Browse, then select the software upgrade file that you want to install.
    7. If you are installing the upgrade on a publisher, and are using file sharing, select the Share This File option.
    8. Click Install.  Software installation begins several minutes after you submit the software to the device. When installation begins, the Embedded Web Server is disabled. You can monitor the installation progress from the control panel touch screen.
    9. To continue with upgrading the software, skip to step 3 in the verify the software section.  Otherwise, logout as System Administrator from the Embedded Web Server.  Click here to Access the Embedded Web Server.
  3. Verify the Device Software Update. 

After the upgrade completes, the device restarts, then prints a Configuration Report. To verify that the software has updated, check the Extended Software Upgrade Details section, or the Configuration Report.

If there are software upgrades installed on your device, you can view information about the upgrades:

  1. Access the Embedded Web Server and login as System Administrator. Click here to Access the Embedded Web Server. 

    NOTE: If you are already logged in as System Administrator, skip this step.

  2. In the Embedded Web Server, click Properties > Fleet Orchestrator.
  3. In the Configuration Files area, for Software Upgrade, click View.
    • Current Software: The Current Software section shows the date and time of the most recent installation, and the current software version number.
    • Last Upgrade Attempt: The Last Upgrade Attempt section shows the date and time of the most recent software upgrade attempt, the software version, and the installation status.
  4. Click Close.
  5. Logout of System Administrator mode. Click here to Access the Embedded Web Server. 

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For Software Version 101.xxx.xxx.xxxxx: Automatically Upgrade Software Using the Embedded Web Server (Fleet Orchestrator):

The Fleet Orchestrator feature allows you to configure many devices in similar ways, automatically. After you configure one device, you can distribute any of the configuration settings to other devices, as needed. You can set up schedules to share configuration settings regularly and automatically.

The Fleet Orchestrator feature enables you to share the following types of configuration files:

  • Software upgrade files: A software upgrade file contains the latest firmware for the device. Xerox releases upgrades when needed.
  • Clone files: A clone file contains configuration settings from a device. When you install a clone file on another device, the clone file changes the configuration settings to match the settings on the cloned device.
  • 1-Touch Add-On files: A 1-Touch Add-On file adds workflows to a device without overwriting existing apps or workflows.

Software Upgrade Files:

When Xerox releases a new version of software for your device, you can use Fleet Orchestrator to install the software upgrade file. Software upgrade files do not overwrite printer configuration settings.

NOTE: To ensure this feature is successfully configured, each of the following steps must be performed in the order they are listed.

  1. Set the Security Installation Policy for Software Upgrade.
    1. Access the Embedded Web Server and login as System Administrator. Click here to Access the Embedded Web Server.
    2. In the Embedded Web Server, click Properties > Security > Installation Policies.
    3. To allow software upgrades to install on the device, for Software Upgrade, select Allow Software Upgrades. This setting allows software upgrades at the control panel touch screen, at the Embedded Web server, automatic software upgrades using FTP, and using print submission.
    4. Click Apply.
    5. To continue with upgrading the software, skip to step 2 in the automatically install the software section.  Otherwise, logout as System Administrator from the Embedded Web Server.  Click here to Access the Embedded Web Server.
  2. Automatically Install the Software Upgrade File. 
    1. Enable Automatic Software Upgrade:

      You can configure the device to connect to an FTP directory on your network to update the device software. To use this feature, download the latest software file, then copy it to an FTP server. After the software upgrade completes, the device retains all configured network settings and installed options.

      Note: You can use the file-sharing function of Fleet Orchestrator to manage clone files and 1- Touch Add-On files. You can manage software upgrades using either the Fleet Orchestrator filesharing function, or automatic software upgrades with FTP. It is recommended that you use only one software-upgrade method.

    2. To schedule automatic upgrades:
      1. Access the Embedded Web Server and login as System Administrator. Click here to Access the Embedded Web Server.

        NOTE: If you are already logged in as System Administrator, skip this step.

      2. In the Embedded Web Server, click Properties > Fleet Orchestrator.
      3. Click Create/Install File > Install a File.
      4. Click Automatic Software Upgrade.
      5. To change the installation policy, in the Details area for Installation Policy, click the current policy setting. Change the policy as needed.
      6. In the Schedule area, select Enabled.
      7. For Refresh Start Time, select Hourly or Daily. If you select Daily, type the time in hours and minutes.
      8. Enter the FTP server information:
        1. In the Connection area, for Host, select the address type. The options are IPv4, IPv6, or Host Name.
        2. For Host, type the appropriately formatted address and port number of the server where the upgrade software is located. The default port number is 21.
        3. For Directory Path, type the full path to the .dlm software upgrade file on the server.
        4. For Login Name, type the name that the device uses to access the server.
        5. Type the password, then type the password again to verify.
        6. To update an existing password, select Save Password.
      9. Click Save.
      10. To continue with upgrading the software, skip to step 3 in the check extended software upgrade section.  Otherwise, logout as System Administrator from the Embedded Web Server.  Click here to Access the Embedded Web Server.
  3. Check Extended Software Upgrade Details.
    If there are software upgrades installed on your device, you can view information about the upgrades:
    1. Access the Embedded Web Server and login as System Administrator. Click here to Access the Embedded Web Server. 

      NOTE: If you are already logged in as System Administrator, skip this step.

    2. In the Embedded Web Server, click Properties > Fleet Orchestrator.
    3. In the Configuration Files area, for Software Upgrade, click View.
      • Current Software: The Current Software section shows the date and time of the most recent installation, and the current software version number.
      • Last Upgrade Attempt: The Last Upgrade Attempt section shows the date and time of the most recent software upgrade attempt, the software version, and the installation status.
    4. Click Close.
    5. Logout of System Administrator mode. Click here to Access the Embedded Web Server.

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For Software Version 100.xxx.xxx.xxxxx or 101.xxx.xxx.xxxxx: Upgrade Software Using the Software Upgrade Utility:

Note: The Software Upgrade Utility is only available in English. It will not be available in other languages.

The Software Upgrade Utility allows a System Administrator to easily upgrade the system software on a single device or multiple devices. The utility automatically validates that it is connected to the correct type of device and that the user has valid administrative credentials before the upgrade process begins.

Follow the instructions in the attached document (Related Content section) to upgrade the system software. See the Related Content section for additional information.

Note: The instructions are also available with the upgrade file and are titled Installation Guide from the website under the Drivers and Downloads section.

 

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