Fault Code 016-426: Remote Services Error

Product support for: Phaser 6510

Article Id: 2065194 | Published: 08/11/2020

Note: The Xerox Certificate Remediation Utility tool can be downloaded from the Drivers and Downloads Xerox Page. See the Related Content for link to the Drivers and Downloads page. Or perform the following steps if your device previously has connected and communicated with Remote Services and began displaying a Remote Services Error code 016-426 after June 1st 2020.

  1. Make sure your printer is at Firmware 64.31.81 or higher. If not, upgrade the Firmware level. For details refer to Upgrade the Firmware (Software) Using the Firmware Download Utility.
  2. Perform a clone back up then restore using the following steps:

To Create a Clone File

  1. Access the source printer's Embedded Web Server (Web Interface). 

    IMPORTANT: Some features or settings are only visible or adjustable when logged in as a System Administrator. 

  2. In the Embedded Web Server, click Home.
  3. At the bottom of the Home page, click Cloning.
  4. Select the parameters to clone from this printer.
    • To choose all settings, select Select/Clear All.
    • To clear all settings, deselect Select/Clear All.

      NOTE: If selecting to copy the address book, verify that the address book of the target/destination printer is empty.

  5. Click Create at the bottom of the page.
  6. When prompted, save the clone file.

    NOTE: Save the file to a location that you can remember easily when you need the file for installation.

  7. When you have finished creating a clone file, click Close.

IMPORTANT: If FIPS 140-2 mode is enabled, disable FIPS 140-2 mode before installing a clone file, then re-enable FIPS when done. Refer to the FIPS 140-2 procedure below.

To install a Clone File

  1. Access the destination printer's Embedded Web Server (Web Interface). 

    IMPORTANT: Some features or settings are only visible or adjustable when logged in as a System Administrator. 

  2. In the Install Clone File area, click Select.
  3. Locate and select a clone file, then click Open.
    • To select a different clone file, click the switch icon.

      switch icon

    • To remove the selected clone file, click the trash can icon.

      trash can icon

      NOTE: Removing the clone file does not delete it from the computer.

  4. To install the selected clone file, click Install.
  5. When you have finished installing a clone file, click Close.

FIPS 140-2

FIPS 140-2 is a security standard for validating cryptographic solutions for hardware, software, and firmware solutions.

If FIPS 140-2 encryption is required, all computers, servers, browser software, security certificates, and applications must comply with the standard or operate in FIPS-compliant mode. Transmitted and stored data must be encrypted as specified in United States Federal Information Processing Standard (FIPS) 140-2 (Level 1). You can enable the printer to check that the current configuration ensures the specified encryption.

Enabling FIPS 140 Mode can prevent the printer from communicating with network devices that communicate using protocols that do not use FIPS-compliant encryption algorithms. To allow non-FIPS compliant protocols or features when FIPS 140 mode is enabled, acknowledge the notification of non-compliance during the validation process.

To enable or disable FIPS 140-2:

  1. In the Embedded Web Server, log in as administrator, then click System > Security
  2. In the Network Security area, click FIPS 140-2.
  3. Perform one of the following:
    • To enable, select On, then click OK.
    • To disable, select Off, then click OK.

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