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Fault Code 016-910, 016-911: Paper or Staples Resource is Not Available

Product support for
VersaLink C7000 Printer, VersaLink C7020/C7025/C7030 Multifunction Printer
Article ID
KB0137242
Published
2024-05-16

Fault Codes 016-910 or 016-911 occurs when the Paper or Staples selected in the Print Driver are not installed in the Printer.

  1. Load Paper in Trays 1-4 or Depending on Which Finisher You Are Using, Replace the Staple Cartridge.

  2. Make Sure the Tray Settings are Programmed Correctly for the Inserted Media. If necessary, Change the Paper Tray Settings.

  3. Remove and Reinstall the Print Driver.Power Off and On the Printer.

  4. Update the Printer's Software (Firmware).

  5. Enable the Policy for Paper Size Substitution.

  6. If the problem persists, contact Support for additional assistance.