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Fault Code 016-910, 016-911: Paper or Staples Resource is Not Available

Product support for: VersaLink C7000_C7020_C7025_C7030 Family, VersaLink C7000, VersaLink C7020_C7025_C7030

Article Id: 2036151 | Published: 08/16/2019

Fault Codes 016-910 or 016-911 occurs when the Paper or Staples selected in the Print Driver are not installed in the Printer.

  1. Load Paper in Trays 1-4 or Depending on Which Finisher You Are Using, Replace the Staple Cartridge.
  2. Make Sure the Tray Settings are Programmed Correctly for the Inserted Media. If necessary, Change the Paper Tray Settings.
  3. Remove and Reinstall the Print Driver.Power Off and On the Printer.
  4. Update the Printer's Software (Firmware).
  5. If the problem persists, contact Support for additional assistance.

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