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Document Prints From Wrong Tray

Article Id: 2035420 | Published: 05/28/2019

Product support for
  • VersaLink B7025_B7030_B7035 Family
  • VersaLink® B7000 Series
  1. There is a conflict between the application and the print driver about the paper tray. To resolve the conflict:
    1. Check the tray selected in the print driver.
    2. In the application, go to the page setup or printer settings and set the paper source to match the tray selected in the print driver or set the paper source to Automatically Select.

      Note: To have the print driver select the tray, set the tray used as the paper source to Auto Selection Enabled.

  2. If the problem persists, contact Support for additional assistance.

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