Fault Code 016-426: SMart eSolutions Connect Failure Fault

Product support for: VersaLink B7025_B7030_B7035

Article Id: 2035156 | Published: 08/11/2020

Note: The Xerox Certificate Remediation Utility tool can be downloaded from the Drivers and Downloads Xerox Page. See the Related Content for link to the Drivers and Downloads page. Or perform the following steps if your device previously has connected and communicated with Remote Services and began displaying a Remote Services Error code 016-426 after June 1st 2020.

  1. Make sure your printer is at Firmware 57.31.81 or higher. If not, upgrade the Firmware level. For details refer to Update the Printer's Software (Firmware).
  2. Perform a clone back up then restore using the following steps:

Creating a Clone File

  1. In the Embedded Web Server, click Home.
  2. In the Quick Links area, click Cloning.
  3. In the Create Clone File area, select the features that you want to include in the clone file.

    Note: To include Personal Favorites in the exported clone file, include Address Book and Authentication, Authorization, Accounting, Personalization among the selected features.

  4. Click Create.
  5. Save the downloaded file to a selected location.
  6. Click Close.

IMPORTANT: If FIPS 140-2 mode is enabled, disable FIPS 140-2 mode before installing a clone file, then re-enable FIPS when done. Refer to the FIPS 140-2 procedure below.

Installing a Clone File

  1. In the Embedded Web Server, click Home.
  2. In the Quick Links area, click Cloning.
  3. Click Select.
  4. Navigate to the location of the clone file, select it, then click Open.
  5. Click Install.

FIPS 140-2

FIPS 140-2 is a security standard for validating cryptographic solutions for hardware, software, and firmware solutions.

If FIPS 140-2 encryption is required, all computers, servers, browser software, security certificates, and applications must comply with the standard or operate in FIPS-compliant mode. Transmitted and stored data must be encrypted as specified in United States Federal Information Processing Standard (FIPS) 140-2 (Level 1). You can enable the printer to check that the current configuration ensures the specified encryption.

Enabling FIPS 140 Mode can prevent the printer from communicating with network devices that communicate using protocols that do not use FIPS-compliant encryption algorithms. To allow non-FIPS compliant protocols or features when FIPS 140 mode is enabled, acknowledge the notification of non-compliance during the validation process.

To enable or disable FIPS 140-2:

  1. In the Embedded Web Server, log in as administrator, then click System > Security
  2. In the Network Security area, click FIPS 140-2.
  3. Perform one of the following:
    • To enable, select On, then click OK.
    • To disable, select Off, then click OK.

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