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Toner Cartridge will not lock in place

Product support for
Xerox C310 Color Printer
Article ID
KB0412738
Published
2024-05-23

 

Issue

 

When replacing a Toner cartridge, it will not sit properly or lock in place.

 

Cause

 

The Toner Shutter Lock got moved to the wrong position.

 

Resolution

 

  1. Remove the Toner Cartridge from the machine and locate the Toner's Shutter Lock Mechanism in incorrect position.



  2. Rotate the Toner's Shutter Lock Mechanism counterclockwise to the proper position.



  3. Re-Install the toner cartridge.

  4. If the problem persists, contact Support for additional assistance.