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Make Sure SMart eSolutions is Setup Correctly. Configure the Proxy Server, and Create a Machine Digital Certificate (if Required) Using CentreWare Internet Services (CWIS)

Product support for
WorkCentre 3550
Article ID

IMPORTANT: Auto Supplies Replenishment (ASR) requires device connectivity. If a device loses connectivity, ASR will cease and the customer will need to place manual supplies orders. Once connectivity is reestablished, the process for automatic delivery of supplies is re-initiated in Europe with no further customer intervention. In US and Canada, ASR will resume once a manual order (phone or web) is placed after reconnection. For questions regarding ASR, contact your regional metered supplies help desk.

NOTE: Images may vary depending on software levels.

NOTE: Users may be required to login as a System Administrator to view or modify settings within CWIS. If prompted, login using the System Administrator username and password. The default username is "admin", and the default password is "1111".

  1. From a computer, open an Internet browser window.

  2. Enter the IP address of the machine in the Address field, and then press [Enter] on the keyboard.

    NOTE: The IP address of the machine can be found in the left pane of the Features page. See the Related Content for additional information.

  3. Click on the [Status] icon.

  4. Click on [SMart eSolutions].

  5. View the status displayed for SMart eSolutions in the Device Communication Status area.

    • If a "Fully Configured and Communicating with Xerox" message is displayed, the setup has been successful. No further action is required.

    • If a "Communication Failure" message is displayed, continue with step 6.

      NOTE: Communication failure may be due to the use of a proxy server for Internet access. The proxy server must be setup to allow SMart eSolutions.

  6. Click on [Settings] in the Device Communication Status area.

  7. If a proxy server is not required, skip to step 20.  When a proxy server must be enabled:

    • If "Not Configured" is displayed for the HTTP Proxy Server, continue with step 8.

    • If "Configured" is displayed for the HTTP Proxy Server, skip to step 20.

  8. Click on the [Configure] button in the Communication Setup area. The Proxy Server window will be displayed.

    NOTE: Machines cannot be connected directly with a proxy server that requires authorization or authentication (login and/or password). If authorization or authentication is required, proxy connectivity software, Xerox Device Agent (XDA) or CentreWare Web must be used.

    To access the required software download link(s) and documentation, go to the Xerox SMart eSolutions website.

  9. Validate that Auto Detect Proxy Settings is not enabled.  If the [Enabled] check box is selected, remove the mark.

  10. Select the [Enabled] check box for HTTP Proxy Server .

  11. Select either the [IP Address] or [Host Name] radio button for Name or IP Address.

  12. Enter the IP address and port number in the IP Address and Port field, or the host name and port number in the Host Name and Port field.

  13. Leave the Exception List field blank.

  14. Click on the [Save Changes] button. If a Windows Security log in screen displays, log in.  An acknowledgment message will be displayed. Click on [OK].

  15. Navigate to Properties >General >SMart eSolutions. Click on [SMart eSolutions)].

  16. In the SMart eSolutions Setup window, make sure "Configured" is displayed for the HTTP Proxy Server.

    NOTE: If "Configured" is not displayed, check the steps again or contact Support for additional assistance.

  17. If any changes were made in the proxy settings, click [Test Communication Now]. 

  18. If communication is established, a "Communication with Xerox successful" message will be displayed. Perform these additional validations:

    1. Select the [Status] tab and click on [SMart eSolutions].

    2. Make sure that a "Fully Configured & Communicating with Xerox" message is displayed for SMart eSolutions in the DeviceCommunication Status area.  If it is, no further action is required. 

    3. If a “Test Communication Fail” message is

  19. If a communication error message is displayed, or the Communication Test window is displayed for more than a few minutes (maximum 5 minutes), communication has failed. Proceed with the next step.

  20. Navigate to Properties> Protocol> TCP/IP. Click on [TCP/IP)].

  21. Select [Off] in the BOOTP/DHCP Settings area.

    NOTE: Selecting Off will ensure a static IP address.

  22. Check that the correct details are entered for:

    • Router / Gateway Address

    • Domain Name

    • Primary Name Server IP Address

  23. If any changes were made, navigate to General > Smart eSolutions and click the [Test Communication Now] button.  Repeat steps 18-19.  If changes were not made or if communication fails, proceed with step 24.

  24. Navigate to Properties > Protocol > HTTP.  Click on [HTTP].

    1. If HTTP Security Mode is enabled with a port number of 80, contact Support for assistance.

    2. If HTTP Security Mode is not enabled, a Machine Digital Certificate must be created. Continue with step 25.

  25. Navigate to Properties >Security>Machine Digital Certificate. Click on [Machine Digital Certificate]. The Machine Digital Certificate Management window will be displayed.

  26. Click on the [Create New Certificate] button.

  27. Click on the [Self Signed Certificate] radio button.

  28. Click on the [Continue] button.

  29. Enter the applicable certificate information:

    • 2 Letter Country Code

    • State/Province Name

    • Locality Name (Company Name)

    • Organization Name (Business Group Name)

    • Organization Unit (Type of Business Name)

    • Common Name (Appears by default)

    • E-mail Address

    • Days of Validity

      NOTE: It is recommended that the Days of Validity is set to 9999 - the maximum available value.

  30. Click on the [Apply] button. A confirmation that the certificate has been created will be displayed.

  31. Navigate to Properties >Protocol >HTTP.  Click on [HTTP]. If required:

    1. Select [Enable] for the HTTP Security Mode and check that the port number is set to 80.

    2. Click on the [Save Changes] button.

  32. Navigate to General > Smart eSolutions and click the [Test Communication Now] button.  Repeat steps 18-19.  If communication fails, contact Support for additional assistance.

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