Software Ver. 071.xxx.xxx.xxxxx / 072.xxx.xxx.xxxxx: Set up SMart eSolutions Correctly

Article Id: 1227583.html | Published: 09/05/2019

Product support for
  • WorkCentre 6655
  • WorkCentre 3655

IMPORTANT: Auto Supplies Replenishment (ASR) requires device connectivity. If a device loses connectivity, ASR will cease and the customer will need to place manual supplies orders. Once connectivity is reestablished, the process for automatic delivery of supplies is re-initiated in Europe with no further customer intervention. In US and Canada, ASR will resume once a manual order (phone or web) is placed after reconnection. For questions regarding ASR, contact your regional metered supplies help desk.

Note: Setting up SMart eSolutions requires knowledge of your network and network settings, including: Machine IP Address, Gateway Address, Domain Name Preferred (Primary) and DNS Server Address. If necessary, contact your Network or System Administrator for assistance.

For Software Version 071.xxx.xxx.xxxxx or 072.xxx.xxx.xxxxx

  1. Open a web browser and enter the IP address of the printer in the Address bar, and then press Enter. The CentreWare Internet Services page displays.
  2. Click on the Properties tab.
  3. If prompted, log in as the system administrator.

    Note: The default user is admin (case sensitive). Depending on when the device was manufactured, the default administrator  password may be the device serial number or 1111.

  4. Click on Configuration Overview. The Configuration Overview page displays.
  5. View the status displayed for SMart eSolutions in the Connectivity and Printing area.
    • If a "Fully Configured and Communicating with Xerox" message displays, the setup is successful. No further action is required. Log out of CWIS.
    • If a "Communication Failure" message displays, continue with the next step.
  6. Click on General Setup > SMart eSolutions Setup. The SMart eSolutions Setup page displays.
  7. Validate that the Enrolled radio button is selected in the Enrollment section. If it is not, click on the Enrolled radio button, and then click Save or Apply. An enrolled acknowledgment page displays.
  8. Validate that the Daily Transmission time is set. This should be set for a time when the machine will be powered on.  Ensure time of day on machine is correct and update it if it is not.
  9. If a proxy server is not required for your network, select the Test Communication Now button.  The machine will try to establish communication with the Xerox Communication Server.  Skip to step 16.
  10. If a proxy server is required for your network, click on Edit or Configure. The Proxy Server Configuration page displays. 
  11. Click the Enabled check box.
  12. Select either IPv4 Address, IPv6 Address or Host Name. Enter the IP address or Host Name and Port Number.
  13. Click Save. The SMart eSolutions Setup page displays.
  14. Make sure "Configured" is displayed for the HTTP Proxy Server. If it is not displayed, check the steps again, or contact Support for additional assistance. Do not configure if you do not use a proxy server.
  15. Click on the Test Communication Now button to test communication with the Xerox Communication Server. The machine will try to establish communication with the Xerox Communication Server. 
  16. Confirm communication:
    • If communication is established a “Communication with Xerox successful” message displays.  Perform these additional validations:
      1. Click on Configuration Overview.
      2. Make sure that a "Fully Configured & Communicating with Xerox" message displays.  This message indicates that the device is communicating. No further action is required.  Log out of CWIS. 
    • If a "Communication Failure" message displays, or if the communication test window displays for more than a few minutes, continue with the next step.
  17. On the Properties tab, click on Connectivity > Setup.
  18. Select the active profile for Wired Connection or Xerox Wireless Network Interface and click on Edit
  19. Click on Edit in the IP (Internet Protocol) section and review the IPV4 Settings. Make sure the protocol is enabled, the IP address Resolution is set to Static, and that the machine IP address, Subnet Mask and Gateway address are correct.

    Note: If DHCP server is being used, verify the pre-populated addresses.

  20. Click on the DNS tab under IP (Internet Protocol) at the top of the page and verify the domain name is correct, the Multicast DNS Registration box is not checked, and the correct DNS server addresses are entered.
  21. Click Apply.
  22. On the Properties tab, click on General Setup > SMart eSolutions Setup
  23. Perform steps 15 - 16 again to test communication with Xerox.  If communication is successful, continue with the next step. If it fails, start again at step 17.
  24. On the Properties tab, click on Security > Certificates > Security Certifications.
  25. Click on the Xerox Device Certificate tab.
  26. If a Xerox Default Device Certificate exists, skip to step 30. If it does not exist or you need to install a specific device certificate, click on Create New Xerox Device Certificate. The message, "In order to make use of a new Xerox Device Certificate, the device web server must be set to Secure HTTP (SSL) - DISABLED and then Secure HTTP (SSL) - ENABLED immediately after the new Xerox Device Certificate is created" displays.
  27. Click OK.
  28. To create a digital certificate, enter the applicable certificate information:
    • 2 Letter Country Code
    • State/Province Name
    • Locality Name (Company Name)
    • Organization Name (Business Group Name)
    • Organization Unit (Type of Business Name)
    • Common Name
    • Subject Alternative Name
    • E-mail Address
    • Days of Validity (Required) (1-5000).  Set the days of validity to the maximum value (5000)
  29. Click on Finish.
  30. Click on Configuration Overview.
  31. In the Connectivity and Printing area, click on Settings to the right of Print Protocols.
  32. Click on Configure or Edit to the right of HTTP.
  33. Select the Enabled radio button under Connection and make sure the port number is 80.
  34. Select the Yes radio button under Force Traffic over SSL and make sure the port number is set to 443.
  35. Click Save. This will restart the HTTPS service in the printer.
  36. On the Properties tab, click on General Setup > SMart eSolutions Setup.
  37. Click on the Test Communication Now button to test communication with the Xerox Communication Server. The machine will try to establish communication with the Xerox Communication Server. This may take less than a minute.
  38. Confirm communication:
    • If communication is established a “Communication with Xerox successful” message displays.  Perform these additional validations:
      1. Click on Configuration Overview.
      2. Make sure that a "Fully Configured & Communicating with Xerox" message displays.  This message indicates that the device is communicating. No further action is required. Log out of CWIS.
    • If a "Communication Failure" message displays, or if the communication test window displays for more than a few moments, contact Support for additional assistance.

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