The Xerox Easy Assist App provides different levels of support based on the type of device to which it connects and that device’s firmware level.
At the highest level (Install & Manage), XEA can provide you a full suite of features from providing guided installation of your printer, changing its settings, checking its toner and paper levels, to getting self-support assistance. A slightly lower level of features are available on Manage Support Level printers that don’t have firmware specifically designed for use with XEA, but were still made by Xerox in the past few years.
Every other Xerox printer can provide the Basic Support Level. Please see the attached table showing specific features provided at each Support Level.
| Feature | Install and Manage | Manage | Basic |
| Guided printer installation using configuration information from your mobile device | Yes | No | No |
| View and update common printer settings | Yes | No | No |
| Send yourself an email with a link to download software and drivers specifically for your printer | Yes | Yes | No |
| Print a test page with key information about your printer | Yes | Yes | No |
| Find and order Xerox Genuine toner and other supplies made specifically for your printer | Yes | Yes | Yes |
| Browse to and print files from within the app | Yes | Yes | Yes |
| Access to real-time interactive self-support services with Support Engage intelligent digital agent | Yes | Yes | Yes |
| See how much toner and paper remains in your printer | Yes | Yes | Yes |
| See the total number of prints you’ve made | Yes | Yes | Yes |
| Watch videos to help you setup and troubleshoot your printer | Yes | Yes | Yes |
| See your printer’s serial number | Yes | Yes | Yes |
Support Levels by Device and Firmware Level
New printers and some printers receiving firmware updates (starting delivery in late 2022) will include “Install and Manage” level of support.
The following devices will provide “Manage” level of support.
| Product |
| AltaLink B8045/55/65/75/90 |
| AltaLink B8145/55/70 |
| AltaLink C8030/35/45/55/70 |
| AltalinkC8130/35/45/55/70 |
| Xerox EC8036/EC8056 |
| Color C60/C70/EC70 |
| PrimeLinkB9100/B9110/B9125/B9136 |
| PrimeLinkC9065/C9070 |
| VersaLinkB400 |
| VersaLinkB405 |
| VersaLinkB600 / B610 |
| VersaLinkB605 / B615 |
| VersaLinkB7025/B7030/B7035 |
| VersaLinkB7125/B7130/B7135 |
| VersaLinkC400 |
| VersaLinkC405 |
| VersaLinkC500/C600 |
| VersaLinkC505/C605 |
| VersaLinkC7000 |
| VersaLinkC7020/7025/7030 |
| VersaLinkC7120/C7125/C7130 |
| VersalinkC8000/C9000 |
| VersaLinkC8000W |
| Xerox B225/B235 |
| Xerox B230 |
| Xerox B305/B315 |
| Xerox B310 |
| Xerox C230 |
| Xerox C235 |
| Xerox C310 |
| Xerox C315 |
The following devices should provide “Basic” level of support, as well as many other not listed:
| Product |
| Phaser 3020 |
| Phaser 3052/3260 |
| Phaser 3320 |
| Phaser 3330 |
| Phaser 3610 |
| Phaser 3635MFP |
| Phaser 4600/4620 |
| Phaser 4622 |
| Phaser 5550 |
| Phaser 6020 |
| Phaser 6022 |
| Phaser 6510 |
| Phaser 6600 |
| Phaser 7100 |
| Phaser 7500 |
| Phaser 7800 |
| WorkCentre 3025 |
| WorkCentre 3215/3225 |
| WorkCentre 3315 |
| WorkCentre 3325 |
| WorkCentre 3335/3345 |
| WorkCentre 3615 |
| WorkCentre 3655(i) |
| WorkCentre 5022/5024 |
| WorkCentre 5325/5330/5335 |
| WorkCentre 5845/5855/5865(i)/5875(i)/5890(i) |
| WorkCentre 5945/5955(i) |
| WorkCentre 6025 |
| WorkCentre 6027 |
| WorkCentre 6515 |
| WorkCentre 6605 |
| WorkCentre 6655(i) |
| WorkCentre 7220/7225(i) |
| WorkCentre75xx |
| WorkCentre 7830/7835(i) |
| WorkCentre 7845/7855(i) |
| WorkCentre 7970(i) |
| WorkCentreEC7836/EC7856 |
| Xerox B1022 |
| Xerox B1025 |
| Xerox B205 |
| Xerox B210 |
| Xerox B215 |