Skip to main contentClick to view our Accessibility Statement or contact us with accessibility-related questions.

Requirements for Remote Services on Printers Not Able to Use SHA-2 Authentication

Article Id: 2094725 | Published: 05/10/2019

Product support for
  • Phaser™ 6700
  • ColorQube™ 9201/9202/9203
  • 4112_4127 Family
  • 6700 Family
  • WC5675 Family
  • WC6400 Family
  • WC7228_WC7235_WC7245 Family
  • WC7232_WC7242 Family
  • WC7328_WC7335_WC7345 Family
  • WC7425_WC7428_WC7435 Family
  • WC7665 Family
  • Xerox 4112/4127 Enterprise Printing System
  • Xerox 4112/4127 Copier/Printer
  • WorkCentre™ 232/238
  • WorkCentre™ 245/255
  • WorkCentre™ 265/275
  • WorkCentre 5135/5150
  • WorkCentre™ 5222
  • WorkCentre™ 5225/5230
  • WorkCentre™ 5632/5638
  • WorkCentre™ 5645/5655
  • WorkCentre™ 5665/5675/5687
  • WorkCentre™ 6400
  • WorkCentre 7228/7235/7245
  • WorkCentre™ 7232/7242
  • WorkCentre™ 7328/7335/7345/7346
  • WorkCentre™ 7425/7428/7435
  • WorkCentre™ 7655/7665/7675

WARNING: It is highly recommended to consult with your Network or System Administrator before performing any software (firmware) update. Some updates may cause the machine to become non-compliant and cease to work as intended with the environment in which it is installed.

WARNING: If your printer uses a Print Server, be sure to download the software (firmware) version relative to the current version on your printer. There may be multiple versions available to download from If the incorrect version is installed on your printer the Print Server also known as the DFE/Rip (Fiery or FreeFlow,) may become unreliable.

For additional information about the SHA1 expiration and affected products, click on the link in Related Content.

Use a Device Manager Application  for Communication With Remote Services

Effective May 2019, this product will no longer be capable of device-direct (smart esolutions) communication because it uses an outdated SHA-1 security certificate.

This product is supported by any of the following device manager apps:

  • Xerox CentreWare Web (CWW)
  • Xerox Device Agent (XDA)
  • Xerox Device Agent (XDA) Partner Edition
  • Xerox Device Manager

To use a device manager for automated billing, supplies replenishment and diagnostic support:

  1. Validate one of the existing Xerox Device Managers is installed on the network and transmitting data regularly:
    • Xerox CentreWare Web (CWW)
    • Xerox Device Agent (XDA)
    • Xerox Device Agent (XDA) Partner Edition
    • Xerox Device Manager
  2. Test and adjust the transmission time, or re-install, as required.
  3. If an existing Xerox Device Manager is not present on your network:
    1. Restart your search at the Xerox Product selection page and search Support and Drivers for "Xerox Remote Print Services".
    2. From the Xerox Remote Print Services support page, click on the Documentation link and download the Xerox Device Agent User Guide.
    3. From the Xerox Remote Print Services support page, click on the Software link to download the free device manager application, titled Xerox Device Agent.

      IMPORTANT: Make sure to download the correct version for your region.

    4. Follow the Installation Wizard's prompts. You will be asked to provide Admnistrator contact information.
    5. Ensure all of your devices are being discovered and data transmission is occurring.
    6. Adjust the configuration as needed.

Related content

Did this help?