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Upgrade System (Printer) Software / Firmware

Product support for: AltaLink B80XX

Article Id: x_alb80xx_en-O2262 | Published: 11/30/2018

WARNING:It is highly recommended to consult with your Network or System Administrator before performing any software (firmware) update. Some updates may cause the machine to become non-compliant and cease to work as intended with the environment in which it is installed.

You can update your device when Xerox releases a new version of device software or firmware.

IMPORTANT: As the steps to perform certain tasks may vary depending on the Software Version, it may be important to determine the version of software that is currently installed on the device.  Refer to How To Determine the Software (Firmware) Version Installed on the Device.

For Software Version 100.xxx.xxx.xxx.xxxxx

To ensure a successful software update, familiarize yourself with the steps in the following procedures. Before you download and install new software, determine the current software version installed on your device.

The software / firmware may also be upgraded using the Software Upgrade Utility. Refer to Upgrade the System Software Using the Software Upgrade Utility.  Use either the Embedded Web Server (EWS) or the Software Upgrade Utility to upgrade the software / firmware, do not use both methods.  See the Related Content section for additional information about upgrading the software / firmware using the Software Upgrade Utility.

Determine the software version:

  1. Access the Embedded Web Server and login as System Administrator. Refer to Access the Embedded Web Server.
  2. Click Properties.
  3. Click General Setup.
  4. Click Configuration Report.
  5. Click Software Versions.

To allow users to upgrade the device software:

  1. Access the Embedded Web Server and login as Administrator. Refer to Access the Embedded Web Server.
  2. Click Properties.
  3. Click General Setup.
  4. Click Software Upgrade.
  5. Click Allow Upgrade.

    Note: If Restrict Upgrade appears, upgrades are allowed already.

To restrict software upgrades to administrators only:

  1. Access the Embedded Web Server and login as Administrator. Refer to Access the Embedded Web Server.
  2. Click Properties.
  3. Click General Setup.
  4. Click Software Upgrade.
  5. Click Restrict Upgrade to restrict software upgrades.
  6. Click Security Installation Policy to view all installation policies.

    Note: Before performing a software upgrade, ensure that the installation policy for software upgrade is set.

To download the latest software update file in .dlm format, go to www.xerox.com/office/support .

 

Perform a Software Upgrade:

You can configure the device to connect routinely to an FTP directory on your network to update device software automatically. You can also update the device software manually.

Before you begin:

  • Manually download the latest software file and copy it to the location on the FTP server. The device retains all configured network settings and installed options after the software upgrade processes.
  • Set the installation policy. 

To upgrade the device software manually:

  1. Access the Embedded Web Server and login as Administrator. Refer to Access the Embedded Web Server.
  2. Click Properties.
  3. Click General Setup.
  4. Click Software Upgrade.
  5. Click Browse or Choose File, navigate to the location of the file, then click Open or Choose File.
  6. Click Install Software.
  7. Click OK.
  8. To verify that the software has updated, check the configuration report.

Notes:

  • Software installation begins several minutes after you submit the software to the device.
  • When installation begins, the Embedded Web Server is unavailable for use.
  • You can monitor the installation progress from the device control panel

To upgrade the device software automatically:

  1. Access the Embedded Web Server and login as Administrator. Refer to Access the Embedded Web Server.
  2. Click Properties.
  3. Click General Setup.
  4. Click Software Upgrade.
  5. Click Auto.
  6. Select Enabled for Auto Upgrade.
  7. Configure the following Refresh Start Time settings:
    • Hourly or Daily.
    • Time.
    • AM or PM.

  8. Configure the following Protcol Settings:
    • IPv4, IPv6 or HostName.
    • Enter the IP address or Host Name.
    • Enter the Port number.
    • Enter the DirectoryPath, if applicable.
    • Enter the LoginName and Password.

  9. Click Save.

Manually Update the Software Using a USB Flash Drive:

  1. Create a folder on your USB Flash drive.
  2. Copy the software .dlm file that was downloaded from www.xerox.com/office/support to the folder that you created, or to the folder of your choice.
  3. Insert the USB Flash drive into the USB host port of the printer. The USB switchboard appears.
  4. Select Install File, then browse for the .dlm file on the USB Flash drive.
  5. When the software update completes, the printer restarts.

Verify the Device Software Upgrade:

For all software upgrade methods, a software upgrade status report prints after the upgrade is complete. You can check the status of the upgrade on the Software Upgrade page in the Embedded Web Server. Compare the information noted in the Current Software area on the Software Upgrade page with the printed status report.

To view the current software version in the Embedded Web Server:

  1. Access the Embedded Web Server and login as Stem Administrator. Refer to Access the Embedded Web Server.
  2. Click Properties.
  3. Click General Setup.
  4. Click Software Upgrade.
  5. For Current Software, note the date, time, and version of the last successful software upgrade.
  6. For Last Upgrade Attempt, note the date, time, version, and status of the last upgrade attempt.
  7. To verify the success of the upgrade, compare this information with the printed software upgrade status report.

 

For Software Version 101.xxx.xxx.xxxxx:

Upgrade Software Using Fleet Orchestrator:

The Fleet Orchestrator feature allows you to configure many devices in similar ways, automatically. After you configure one device, you can distribute any of the configuration settings to other devices, as needed. You can set up schedules to share configuration settings regularly and automatically.

The Fleet Orchestrator feature enables you to share the following types of configuration files:

  • Software upgrade files: A software upgrade file contains the latest firmware for the device. Xerox releases upgrades when needed.
  • Clone files: A clone file contains configuration settings from a device. When you install a clone file on another device, the clone file changes the configuration settings to match the settings on the cloned device.
  • 1-Touch Add-On files: A 1-Touch Add-On file adds workflows to a device without overwriting existing apps or workflows.

Software Upgrade Files:

When Xerox releases a new version of software for your device, you can use Fleet Orchestrator to install the software upgrade file. Software upgrade files do not overwrite printer configuration settings.

Note: You can update your device manually, using a USB Flash drive. See the Manually Update the Software Using a USB Flash Drive section for additional information.

Setting the Security Installation Policy for Software Upgrade:

To set the installation policy for software upgrades:

  1. Access the Embedded Web Server and login as System Administrator. Refer to Access the Embedded Web Server.
  2. In the Embedded Web Server, click Properties Security Installation Policies.
  3. To allow software upgrades to install on the device, for Software Upgrade, select Allow Software Upgrades. This setting allows software upgrades at the control panel touch screen, at the Embedded Web server, automatic software upgrades using FTP, and using print submission.
  4. Click Apply.
  5. Logout of System Administrator mode. Refer to Access the Embedded Web Server.

Installing a Software Upgrade File:

To install a software upgrade file:

  1. Access the Embedded Web Server and login as System Administrator. Refer to Access the Embedded Web Server.
  2. In the Embedded Web Server, click Properties > Fleet Orchestrator.
  3. Click Create/Install File > Install a File.
  4. Click Software Upgrade File.
  5. To change the installation policy, in the Details area, for Installation Policy, click the current policy setting. Change the policy as needed, then navigate back to the Install Configuration File page.
  6. In the File to Install field, click Browse, then select the software upgrade file that you want to install.
  7. If you are installing the upgrade on a publisher, and are using file sharing, select the Share This File option.
  8. Click Install

    Software installation begins several minutes after you submit the software to the device. When installation begins, the Embedded Web Server is disabled. You can monitor the installation progress from the control panel touch screen.

    After the upgrade completes, the device restarts, then prints a Configuration Report. To verify that the software has updated, check the Extended Software Upgrade Details section, or the Configuration Report.

Enabling Automatic Software Upgrade:

You can configure the device to connect to an FTP directory on your network to update the device software. To use this feature, download the latest software file, then copy it to an FTP server. After the software upgrade completes, the device retains all configured network settings and installed
options.

Note: You can use the file-sharing function of Fleet Orchestrator to manage clone files and 1- Touch Add-On files. You can manage software upgrades using either the Fleet Orchestrator filesharing function, or automatic software upgrades with FTP. It is recommended that you use only one software-upgrade method.

To schedule automatic upgrades:

  1. Access the Embedded Web Server and login as System Administrator. Refer to Access the Embedded Web Server.
  2. In the Embedded Web Server, click Properties > Fleet Orchestrator.
  3. Click Create/Install File > Install a File.
  4. Click Automatic Software Upgrade.
  5. To change the installation policy, in the Details area for Installation Policy, click the current policy setting. Change the policy as needed.
  6. In the Schedule area, select Enabled.
  7. For Refresh Start Time, select Hourly or Daily. If you select Daily, type the time in hours and minutes.
  8. Enter the FTP server information:
    1. In the Connection area, for Host, select the address type. The options are IPv4, IPv6, or Host Name.
    2. For Host, type the appropriately formatted address and port number of the server where the upgrade software is located. The default port number is 21.
    3. For Directory Path, type the full path to the .dlm software upgrade file on the server.
    4. For Login Name, type the name that the device uses to access the server.
    5. Type the password, then type the password again to verify.
    6. To update an existing password, select Save Password.
  9. Click Save.
  10. Logout of System Administrator mode.  Refer to Access the Embedded Web Server.


Extended Software Upgrade Details:

If there are software upgrades installed on your device, you can view information about the upgrades:

  1. Access the Embedded Web Server and login as System Administrator. Refer to Access the Embedded Web Server. 
  2. In the Embedded Web Server, click Properties > Fleet Orchestrator.
  3. In the Configuration Files area, for Software Upgrade, click View.
    • Current Software: The Current Software section shows the date and time of the most recent installation, and the current software version number.
    • Last Upgrade Attempt: The Last Upgrade Attempt section shows the date and time of the most recent software upgrade attempt, the software version, and the installation status.
  4. Click Close.
  5. Logout of System Administrator mode. Refer to Access the Embedded Web Server.

 

Upgrade Software Using a USB Flash Drive:

When Xerox releases a new version of software for your device, you can install the software upgrade file using the Embedded Web Server or a USB Flash drive.

Updating the Software in the Embedded Web Server:

To install a software upgrade file in the Embedded Web Server, use the Fleet Orchestrator feature. For details, refer to the Upgrade Software Using Fleet Orchestrator section.

Manually Updating the Software Using a USB Flash Drive:

When a new version of software is available, download the software upgrade file to your computer, then copy the file to a USB Flash drive.  To install a software upgrade file from a USB Flash drive, log in as an administrator. 

To install the software upgrade file:

  1. Login as System Administrator at the control panel. Refer to Login or Logout as System Administrator from the Control Panel.
  2. Insert the USB Flash drive into a USB port on the printer.
  3. At the control panel touch screen, touch Install File.
  4. Browse for the software upgrade .dlm file, then touch Install.
  5. To confirm the file installation, touch Install.
  6. When you are prompted, remove the USB Flash drive from the USB port.

    Caution: To avoid corrupting the installation, do not remove the USB Flash drive until directed to do so.

    The device installs the software upgrade file. After the upgrade completes, the device restarts, then prints a Configuration Report.

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