Make Sure SMart eSolutions is Setup Correctly. Configure the Proxy Server, and Create a Machine Digital Certificate (if Required) Using CentreWare Internet Services (CWIS)

Article Id: 1440435.html | Published: 21/03/2016

Product support for
  • WorkCentre 6400

IMPORTANT: Auto Supplies Replenishment (ASR) requires device connectivity. If a device loses connectivity, ASR will cease and the customer will need to place manual supplies orders. Once connectivity is reestablished, the process for automatic delivery of supplies is re-initiated in Europe with no further customer intervention. In US and Canada, ASR will resume once a manual order (phone or web) is placed after reconnection. For questions regarding ASR, contact your regional metered supplies help desk.

NOTE: Users may be required to login as a System Administrator to view or modify settings within CWIS. If prompted, login using the System Administrator username and password. The default username is "admin", and the default password is "1111".

  1. From a computer, open an Internet browser window.
  2. Enter the IP address of the machine in the Address field, and then press [Enter] on the keyboard. The CentreWare Internet Services Description and Alerts page will be displayed.

    NOTE: The IP address of the machine can be found in the Description & Alerts section and also on the Configuration Report.

  3. Click on the [Properties] tab to open the Configuration Overview page.
  4. View the status displayed for SMart eSolutions in the Connectivity and Printing area.
    • If a "Fully Configured and Communicating with Xerox" message is displayed, the setup has been successful. No further action is required.
    • If a "Communication Failure" message is displayed, continue with step 5.

      NOTE: Communication failure may be due to the use of a proxy server for Internet access. The proxy server must be setup to allow SMart eSolutions.

  5. Click on [General Setup] on the left side of the page, and then click on [SMart eSolutions Setup].
  6. If a proxy server is not required, skip to step 13.  When a proxy server is required for your network:
    • If "Not Configured" is displayed for the HTTP Proxy Server, continue with step 7.
    • If "Configured" is displayed for the HTTP Proxy Server, skip to step 13.
  7. Click on the [Configure] button in the Communication Setup area. The Proxy Server window will be displayed.

    NOTE: Machines cannot be connected directly with a proxy server that requires authorization or authentication (login and/or password). If authorization or authentication is required, proxy connectivity software, Xerox Device Agent (XDA) or CentreWare Web must be used.

    To access the required software download link(s) and documentation, go to the Xerox SMart eSolutions website. See the Related Content for additional information.

  8. Select the [Enabled] check box.
  9. Select either [IPv4 Address], [IPv6 Address] or [Host Name].
  10. Enter the IP address or host name and port number in the Proxy Server Address field.
  11. Click on the [Apply] or [Save] button. An acknowledgment message will be displayed. Click on [OK].
  12. Click on [SMart eSolutions Setup] in the Properties / General Setup menu and make sure "Configured" is displayed for the HTTP Proxy Server. Test communication now by following steps 25 – 28 to confirm the device is communicating with Xerox.  If the test is unsuccessful, continue on with step 13.

    NOTE: If "Configured" is not displayed, check the steps again or contact Support for additional assistance.

  13. Click on [IP (Internet Protocol)] in the Properties / Connectivity / Protocols menu.
  14. Check that the correct details are entered for:
    • Gateway Address
    • Domain Name
    • Preferred (Primary) DNS Server

      NOTE: If the IP Address Resolution is set to “DHCP” the above values will be automatically populated.  If it is set to "STATIC", they will need to be entered.

  15. Make sure that the DHCP/DDNSRelease Registration [Enabled] check box is not checked ( not enabled).
  16. Make sure that the Zero-Configuration NetworkingSelf Assigned Address and Multicast DNS [Enabled] check boxes are selected (enabled).

    NOTE: If any changes were made in steps 14, 15, or 16, test communication now by following steps 25 – 28 to confirm the device is communicating with Xerox.  If the test is unsuccessful, continue on with step 17.

  17. Click on [HTTP] in the Properties / Connectivity / Protocols menu:
    • If Secure HTTP (SSL) is enabled with a port of 443, and test communications previously failed, contact support for additional assistance.
    • If Secure HTTP (SSL) is not enabled, a Machine Digital Certificate must be created. Continue with step 18.
  18. Click on the [configure Machine Digital Certificate] link in the Note section. The Machine Digital Certificate Management window will be displayed.
  19. Click on the [Create New Certificate] button.
  20. Click on the [Self Signed Certificate] radio button.
  21. Click on the [Continue] button.
  22. Enter the applicable certificate information:
    • 2 Letter Country Code
    • State / Province Name
    • Locality Name (Company Name)
    • Organization Name (Business Group Name)
    • Organization Unit (Type of Business Name)
    • Common Name (Appears by default)
    • E-mail Address
    • Days of Validity

      NOTE: It is recommended that the Days of Validity is set to 9999 - the maximum available value.

  23. Click on the [Apply] button. A confirmation that the certificate has been created will be displayed.
  24. Click on [HTTP] in the Properties / Connectivity / Protocols menu. If required:
    1. Select [Enable] for the Secure HTTP (SSL) and check that the port is set to 443.
    2. Click on the [Apply] button.

      NOTE: The Network Controller will reboot.  After a few moments have passed, refresh the webpage. A message will appear stating that there is a problem with the website’s security certificate.  Select the [Continue to this website (not recommended)] option.

  25. Click on [SMart eSolutions] in the Properties / General Setup menu.
  26. Click on the [Test Communication Now] button to test communication with the Xerox Communication Server. The machine will try to establish communication with the Xerox Communication Server. This may take several minutes.
    • If communication is established, a "Communication with Xerox successful" message will be displayed. Continue with step 27.
    • If a communication error message is displayed, or the Communication Test window is displayed for more than a few minutes (maximum 5 minutes), communication has failed. Contact Support for additional assistance.
  27. Click on [Configuration Overview] in the Properties section on the left side of the page.
  28. Make sure that a "Fully Configured & Communicating with Xerox" message is displayed for SMart eSolutions in the Connectivity and Printing area.

    NOTE: If a "Communication Failure" message is displayed, contact Support for additional assistance.

Related content

Did this help?