CentreWare® Web Versão: 6.13.xx Data: 15/10/2023 LEIA-ME.TXT ---------- Este arquivo contém as seguintes informações: 1. Requisitos de hardware, software e configuração 2. Itens não suportados e não testados 3. Instruções de instalação do Xerox CentreWare® Web (CWW) 4. Instruções de upgrade do CWW 5. Utilitário de configuração do CWW 6. Impressoras compatíveis CWW 7. Identificação e resolução de problemas 8. Informações de suporte técnico 9. Componentes de terceiros Nota: Se o Bloco de notas do Windows® for utilizado para imprimir este arquivo, pode-se usar a Configuração de página para ajustar as margens direita e esquerda. ================================================================ 1. Requisitos de hardware, software e configuração ================================================================ Seguem-se os requisitos mínimos do sistema para a instalação: (De acordo com a configuração e as necessidades específicas do sistema, componentes adicionais de hardware poderão ser necessários.) Sistema operacional: - Windows® 10 - Windows® 10 x64 - Windows® 10 IOT - Windows® 11 Professional - Windows® 11 Enterprise - Windows Server® 2012 - Windows Server® 2012 R2 - Windows Server® 2016 - Windows Server® 2019 - Windows Server® 2022 Servidor do banco de dados: - SQL Server® Express 2014 SP2 - SQL Server® Express 2016 SP1 - SQL Server® Express 2017 - SQL Server® Express 2019 - SQL Server® 2014 SP2 - SQL Server® 2016 SP1 - SQL Server® 2017 - SQL Server® 2019 Espaço livre em disco: 3 GB (20 GB no caso da coleta de dados de trabalhos ou de dados históricos de milhares de dispositivos) Processador x86 de 3 GHz, mínimo de 4 GB de memória RAM, com SQL Server® instalado no mesmo sistema. Um servidor separado com SQL Server® instalado será necessário se: a. a quantidade de grupos configurados para busca de status concorrente for maior que 20, E/OU b. a quantidade de perfis de alerta for maior que 20, E/OU c. o consumo de dados dos trabalhos for maior que 100.000/semana. Quando executado em um servidor virtual, o sistema de base deve ter memória suficiente para atender aos requisitos listados acima, bem como para executar o sistema operacional de base no computador host. Rede: O protocolo TCP/IP deve estar carregado e operacional. Para usar os recursos de rede IPX do CentreWare Web, uma pilha de protocolos IPX precisa ser carregada e estar operacional. O CWW não é mais fornecido com o SQL Server® Express devido ao seu tamanho excessivo para download. Você pode fazer o download da versão mais recente do SQL Server® Express em https://www.microsoft.com/en-us/download/default.aspx. O CWW requer que pelo menos a versão 4.8 do Microsoft® .NET Framework seja instalada antes da instalação do aplicativo. O CWW requer o Microsoft® Core XML Services (MSXML) 6.0 para que algumas funcionalidades do CWW possam ser usadas. Ele pode ser instalado antes ou depois de o aplicativo ter sido instalado, e pode ser baixado em: http://www.microsoft.com/downloads/details.aspx?FamilyID=993C0BCF-3BCF-4009-BE21-27E85E1857B1. Navegadores -------- O CWW foi concebido para ser acessado por navegadores executados nos sistemas clientes. O desempenho ótimo pode ser obtido usando-se o Microsoft Edge (versão 91 ou superior) ou o Chrome. Esses navegadores devem ser instalados no cliente para que o CWW possa ser acessado. ================================================================ 2. Não suportados e não testados ================================================================ Sistema Operacional de Rede (SOR) ------------------------------ Configurações de sistema operacional não suportadas: - Windows NT™ 4 - Windows® 2000 - Windows® 2003 - Windows® 2008 - Windows® XP - Windows Vista® - Windows® 8 - Windows® 7 Professional - Windows® 7 Professional x64 - Windows® 8,1 - Windows® 8,1 x64 - Windows Server® 2008 R2 SP1 - Sistemas Windows® executando o Novell Client. - System Center 2022 - Macintosh® - Partições não NTFS - Sistemas operacionais executando o Terminal Services para aplicativos O CWW somente é instalado em arquiteturas Intel® (ou compatíveis) e só aceita essas arquiteturas (ou compatíveis). Bancos de dados -------- - SQL Server® Express 2005 e SQL Server® 2005 - SQL Server® Express 2008 e SQL Server® 2008 - SQL Server® Express 2008 R2 SP3 e SQL Server® 2008 R2 SP3 - SQL Server® Express 2012 e SQL Server® 2012 Geral -------- O CWW somente aceita drivers do tipo “apontar e imprimir” Intel® Windows NT™ versão 4.0 ou posterior. Para instalar drivers adicionais: Windows® 10/11 -------------- Iniciar -> Impressoras e scanners -> Selecionar uma impressora -> Propriedades da impressora -> Compartilhamento -> Drivers adicionais. O CWW tem associações HTTP e HTTPS, o que permite aos clientes do WCF comunicarem-se com o servidor WCF do CWW de qualquer uma dessas maneiras. A associação HTTP somente é usada por dispositivos que não tem capacidade para HTTPS. Se ela for desabilitada, isso resultará em uma falha de comunicação com o CWW. ======================================================================== 3. Instruções de instalação do CWW ======================================================================== A conta usada para instalar o software deve ter privilégios administrativos no servidor. Privilégios de “Executar como” -------------- Como padrão, o programa de instalação do software do CWW cria a conta de usuário do “CentreWare Web” com direitos administrativos, para que seja possível gerenciar filas de impressoras no sistema local. Entretanto, quando o CWW é instalado, pode-se opcionalmente especificar as informações de conta que o CWW usará para gerenciar filas, selecionando-se para isso o botão Avançado. As informações das contas inseridas na caixa de diálogo Avançado devem ter privilégios Administrativos em cada servidor que será gerenciado pelo CWW, caso contrário, o gerenciamento de algumas funcionalidades será limitado. Uma conta tem privilégios administrativos se ela está no grupo Administradores ou em um grupo dentro do grupo Administradores. Portanto, se a conta possuir somente privilégios administrativos no servidor onde o CWW está instalado, somente as filas criadas nesse servidor serão gerenciadas pelo CWW. Por isso, é muito importante utilizar um nome de usuário e senha válidos, que correspondam a uma conta existente no grupo Administradores ou em um grupo dentro do grupo Administradores, tanto no servidor local quanto nos servidores que terão filas gerenciadas pelo CWW. Microsoft SQL Server® ------------------------ A forma mais simples de efetuar a conexão com um servidor SQL Server\Express\Microsoft® SQL Server® Desktop Engine (MSDE) é executá-lo na porta padrão 1433 ou executar o serviço do navegador do SQL Server no servidor host do SQL Server®. Caso contrário, você deve especificar para o instalador a porta em que o SQL Server® será executado. Na caixa de diálogo de conexão do SQL na instalação especifique o servidor usando o seguinte formato: \,. Se a instalação do SQL Server® não for uma instância, o formato a seguir pode ser usado: ,. A porta é opcional e somente precisa ser especificada se não estiver sendo executado na 1433 E o serviço de navegador do SQL não estiver sendo executado. O nome da instância padrão de uma instalação do SQL Server® Express é SQLEXPRESS (por exemplo: local\SqlExpress) Autenticação básica ------------------------ Para cumprir as especificações de HTTP, a maior parte dos navegadores aceita autenticação básica. Autenticação básica é um método de segurança que utiliza um mecanismo HTTP padrão no qual as informações do usuário são enviadas e recebidas como texto claro. Ela utiliza uma string codificada base64 que contém o nome de usuário e senha. O termo “texto claro” significa que os dados são transmitidos em caracteres de texto legíveis claros e não como informações binárias em fluxo de bits, que não são formatadas para texto. Os nomes de usuário e senhas codificados são utilizados quando o IIS solicita uma conta e senha válidas do Windows. Esta opção pode ser alterada depois da instalação do Xerox CentreWare® Web executando-se os passos a seguir. 1. Selecione Iniciar > Todos os programas ou Programas > Ferramentas administrativas > Internet Serviços de informações ou Gerenciador de serviços de Internet. 2. Abra a guia Propriedades do Diretório do Xerox CentreWare® Web. Expanda (clique em +): servidor local e website padrão. Clique com o botão direito em Xerox CentreWare® Web e selecione Propriedades. 3. Modifique a configuração de Autenticação básica: Selecione a guia Segurança do diretório e clique no botão Editar na seção Acesso anônimo e controle de autenticação. Você pode então ativar ou desativar a Autenticação básica marcando ou desmarcando a caixa de seleção e clicando em Sim, Selecionar tudo ou OK, conforme necessário. Servidor de informações da Internet (IIS) da Microsoft® ------------------------------ O IIS deve ser instalado antes da instalação do Xerox CentreWare® Web para viabilizar o acesso às páginas Web do CWW. Uma vez instalado o CWW, qualquer máquina na rede poderá se conectar ao CWW com um navegador. O URL para o CWW será http://hostname/XeroxCentreWareWeb, onde o nome do host (hostname) é o nome DNS ou o endereço IP da máquina na qual o CWW foi instalado. O recurso de ativação HTTP no servidor deve ser habilitado para que seja possível receber eventos Trellix. Espaço insuficiente em disco durante a instalação ------------------------------------------- O programa de instalação pode falhar se não houver espaço suficiente em disco. Certifique-se de que o espaço em disco seja mais do que suficiente para a instalação. Além disso, consulte a ajuda online para verificar os erros ou problemas que podem ser encontrados quando o CWW é executado. Como fazer o backup de um banco de dados usando o Utilitário de configuração --------------------------------------------------------- O backup de bancos de dados do aplicativo pode ser feito usando-se o Utilitário de configuração que é fornecido com o software. Para acessar o Utilitário de configuração, selecione Iniciar -> Programas -> Xerox -> Xerox CentreWare Web -> Utilitário de configuração do Xerox CentreWare® Web. Depois de inicializar o aplicativo, selecione a guia Bancos de dados. Em seguida, selecione o botão Importar/exportar. Para exportar, insira o caminho até o local onde os bancos de dados devem ser salvos no SQL Server e clique no botão Exportar. O processo de exportação do banco de dados avisará ao usuário que a exportação está concluída, mas reiniciará os serviços do Xerox CentreWare® Web para completar o processo de exportação. Quando a caixa de diálogo fechar, o processo estará terminado. A importação oferece a opção de importação do banco de dados. Insira o caminho até o local onde o banco de dados deve ser salvo no SQL SQL Server e clique no botão Importar. O processo de importação de banco de dados avisará ao usuário que a importação está concluída, mas reiniciará os serviços do Xerox CentreWare® Web para completar o processo de importação. Quando a caixa de diálogo fechar, o processo estará terminado. ======================================================================== 4. Instruções de upgrade do Xerox CentreWare® Web ======================================================================== Esta versão do aplicativo somente fará o upgrade a partir das versões 6.11.x e 6.12.x do CWW. Antes de fazer o upgrade do aplicativo, faça uma cópia de segurança do banco de dados do aplicativo usando o Utilitário de configuração do CWW ou o SQL Server Management Studio antes da instalação da atualização. Consulte a Seção 3 para verificar como fazer a cópia do banco de dados usando o Utilitário de configuração do CWW. Além disso, se uma conta de administrador diferente precisar ser usada, as credenciais deverão ser obtidas antes da instalação. Todas as janelas do navegador do aplicativo que estiverem abertas deverão ser fechadas. Para executar um upgrade do aplicativo (versão 6.0, ou superior à versão atual), certifique-se de que os requisitos de hardware do servidor atendem aos requisitos do sistema fornecidos na seção 1. Desinstale a versão existente. Faça o download da versão mais recente do aplicativo e execute o arquivo de instalação. Se estiver executando uma versão anterior à 6.3.13, você precisará fazer o upgrade para a versão 6.3.13 ou posterior antes de fazer o upgrade para o CWW 6.12. =================================================================== 5. Utilitário de configuração do CWW =================================================================== As informações inseridas para Executar como conta o CWW poderão ser alteradas após a instalação com o Utilitário de configuração do CWW. Os Administradores de sistema também poderão usar esse utilitário para modificar as contas do banco de dados do SQL Server® que o CWW utiliza. ================================================================ 6. Impressoras compatíveis CWW ================================================================ Qualquer impressora conectada diretamente à rede que aceite o protocolo SNMP e o MIB (RFC 1759) de impressora padrão é compatível. O Object Identifier (OID) do SNMP sysObjectID (1.3.6.1.2.1.1.2.0) e o ifPhysAddress (1.3.6.1.2.1.2.2.1.6.1 ou 1.3.6.1.2.1.2.2.1.6.2) devem ser aceitos, ou então o Internet Printing Protocol (IPP). Para estar totalmente em conformidade, a impressora deve aceitar o prtGeneralReset (1.3.6.1.2.1.43.5.1.1.3.1). Se um dispositivo não aceitar o prtGeneralReset mas o seu sysObjectID OID iniciar com uma das sequências abaixo, ele será adicionado como uma impressora não conforme. 1.3.6.1.4.1.0.8.62.1.7.5.5.1 1.3.6.1.4.1.11.2.3.9.1 1.3.6.1.4.1.108.1 1.3.6.1.4.1.128.2.2 1.3.6.1.4.1.171.10.10.1 1.3.6.1.4.1.253. 1.3.6.1.4.1.343.2.4.14 1.3.6.1.4.1.343.2.4.12 1.3.6.1.4.1.343.2.4.11 1.3.6.1.4.1.343.2.4.10 1.3.6.1.4.1.641. 1.3.6.1.4.1.649.2.1 1.3.6.1.4.1.367.1 1.3.6.1.4.1.368.1.1 1.3.6.1.4.1.683.1.1 1.3.6.1.4.1.683.6 1.3.6.1.4.1.835.1.1.1 1.3.6.1.4.1.835.1.1.3 1.3.6.1.4.1.835.1.1.5 1.3.6.1.4.1.1602.4 1.3.6.1.4.1.2136.2 1.3.6.1.4.1.2963 Estes valores correspondem aos seguintes fornecedores de impressoras: Xerox Corporation Hewlett Packard Emulex Corporation Tektronix D-Link Systems Inc. Xerox Corporation Intel® Corporation Intel® Corporation Intel® Corporation Intel® Corporation Lexmark International Microplex Systems Ltd. Ricoh® Co. Ltd. Axis® Communications Extended Systems Inc. Extended Systems Inc. MiLAN Technology Corp. MiLAN Technology Corp. MiLAN Technology Corp. Canon® Inc. Electronics For Imaging, Inc Security Dynamics Technology Nota: Servidores de impressão externos com múltiplos dispositivos conectados através de várias portas paralelas não são aceitos nesta versão. Uma ferramenta de teste, SNMPSupport.exe, é fornecida com o CWW e pode ser usada para determinar se a impressora é aceita. O CWW instala essa ferramenta de teste no seguinte local, como padrão: C:\Program Files (x86)\Xerox\Xerox CentreWare Web\bin ================================================================ 7. Identificação e resolução de problemas ================================================================ Outros aplicativos podem deixar de funcionar após a instalação do CWW -------------------------------------------------------------------------------------------- Caso isso aconteça, esses aplicativos provavelmente não são compatíveis com um componente do sistema que o CWW instala. Configuração do servidor proxy ------------------------ Se for necessário utilizar um servidor proxy para se conectar à Internet, as configurações do navegador do cliente deverão ser definidas adequadamente para garantir que o navegador não tente acessar o servidor proxy neste caso. Em vez dele, o navegador deverá tentar acessar o servidor que hospeda o Xerox CentreWare® Web, seja através do endereço IP do servidor ou do nome NetBIOS. Navegar no Xerox CentreWare® Web, portanto, teria que ser percebido como uma exceção ao servidor proxy. Para fazer isso, consulte as seções apropriadas abaixo. 1. Internet Explorer Clique com o botão direito no atalho da área de trabalho, selecione Propriedades, a guia Conexões, e o botão de configurações da LAN. Assinale a caixa de seleção “Ignorar servidor proxy para endereços locais”. Clique no botão Avançado. Na seção Exceções, o endereço IP em que você está navegando deve estar na lista: “Não usar servidor proxy para endereços iniciados por:” Uma mensagem é exibida dizendo que o aplicativo está temporariamente indisponível quando o aplicativo é inicializado no Windows Server® 2008. --------------------------------------------------------------------------------------- Verifique se a extensão de servidor ASP.NET está habilitada. Iniciar -> Ferramentas administrativas -> Gerenciador dos Serviços de Informação da Internet -> Expanda o computador local -> selecione ASP.NET -> clique com o botão direito e selecione Permitir. Arquivos ----- Os arquivos a seguir podem ajudar a identificar e resolver problemas da instalação do aplicativo. Xerox_InstallerLog_CWW_V_6.10.X.html - Este arquivo é útil quando se tenta identificar e resolver problemas da instalação do aplicativo. Esse arquivo fica localizado em: C:\ProgramData\Xerox\InstallLogs ================================================================= 8. Informações de suporte técnico ================================================================= O suporte técnico para o CWW pode ser obtido acessando-se www.xerox.com ou contatando-se a linha de Suporte técnico ao cliente: 1-800-821-2797 (em inglês) ================================================================= 9. 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Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * Neither the name of the Networks Associates Technology, Inc nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. 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Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * The name of Cambridge Broadband Ltd. may not be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDER ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. 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Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * Neither the name of the Sun Microsystems, Inc. nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. 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Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * Neither the name of Sparta, Inc nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. 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Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * Neither the name of Cisco, Inc, Beijing University of Posts and Telecommunications, nor the names of their contributors may be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. 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