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Xerox Network Scanner Utility 3 (Ver.1.15.0) Supplementary Notes

Contents

1 Prerequisites

2 Compatible H/W models

3 Installation

4 Unique functions and cautions/limitations of the utility

5 Cautions / Limitations on Terminal Services/Remote Desktop Services and Citrix Presentation Server™ / Citrix XenApp™ / Citrix Virtual Apps™

6 Cautions/Limitations on accessibility

7 Cautions/Limitations in the application of this scan driver

8 Revisions in this software version

1 Prerequisites

Required system configuration

Supported OS Microsoft® Windows® 7
Microsoft® Windows® 8.1
Microsoft® Windows® 10
Microsoft® Windows Server® 2008
Microsoft® Windows Server® 2008 R2
Microsoft® Windows Server® 2012
Microsoft® Windows Server® 2012 R2
Microsoft® Windows Server® 2016
Microsoft® Windows Server® 2019
CPU Make sure that configurations such as the clock speed of the CPU and memory match the recommended system configuration of the operating system.
Display 800x600 pixels or higher with more than 256 colors
Required available disk capacity for installation 8MB
Required software Microsoft® Internet Explorer 6.0 or higher

* In 64-bit edition, this utility is executed in Windows-on-Windows 64 (WOW64) x86 emulation mode.

* IPv6 is supported by OS other than Windows® 2000 and Windows® XP.

* Server Core Installation is not supported.

* Garbled characters or partial failure may occur if the [Language for non-Unicode programs] settings is different from the display language.

Steps for checking (For Windows® 7)

  1. From the Start Menu, select [Control Panel] > [Clock, Language, and Region] > [Region and Language] > [Administrative].
  2. Look for [Language for non-Unicode programs] and check the setting.

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2 Compatible H/W models

Compatible H/W models

WorkCentre 7435
WorkCentre 7428
WorkCentre 7425
WorkCentre 7346
WorkCentre 7345
WorkCentre 7335
WorkCentre 7328
WorkCentre 7242
WorkCentre 7232
WorkCentre 7125
WorkCentre 7120
WorkCentre 5335
WorkCentre 5330
WorkCentre 5325
WorkCentre 5230
WorkCentre 5230A
WorkCentre 5225
WorkCentre 5225A
WorkCentre 5222
WorkCentre 5020/DN
Xerox Color C75 Press
Xerox Color J75 Press
Xerox Color C70
Xerox Color C60
Xerox Color 570
Xerox Color 560
Xerox Color 550
Xerox 4127
Xerox 4112
Xerox D136 Copier/Printer
Xerox D125 Copier/Printer
Xerox D110 Copier/Printer
Xerox D95 Copier/Printer
Xerox PrimeLink C9070
Xerox PrimeLink C9065
Xerox PrimeLink B9136 Copier-Printer
Xerox PrimeLink B9125 Copier-Printer
Xerox PrimeLink B9110 Copier-Printer
Xerox PrimeLink B9100 Copier-Printer
Xerox Wide Format 6705 System
Xerox Versant 80 Press
Xerox Versant 180 Press


Cautions

* It is necessary to configure the TCP/IP settings in the scanning device.

* Must activate SNMP port.

* Must activate SOAP port.

* Must activate WebDAV port.

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3 Installation

Note

* For customers using Version 1.1x or any previous versions

Before installing this version, uninstall Network Scanner Utility3.

As the driver is installed by default, reconfigure the settings.
The information of "Scanner for Registration" will remain unchanged.

* Installation and uninstallation can only be performed by users in the Administrators group.

*For customers upgrading to a newer version

Copy the setup package of this utility to the hard disk, and execute Setup.exe from the hard disk.
If you run Setup.exe from a CD or DVD with an older version already installed, the message "Please insert the disk: 1" may appear and you may not be able to perform version upgrade.

* Both the scan driver and Stored File Manager 3 will be installed.

*To [Mailbox Viewer 3] Users,

The name of the software, [Mailbox Viewer 3] was changed to [Stored File Manager 3].
Some of the terms were also changed but the features remain the same.

* For customers using Windows Vista® and above

[Program Compatibility Assistant] might be displayed when this utility is installed.
In this case, click on [Reinstall using recommended settings] and reinstall.

* To Network Scanner Utility 2 Users

To use products for Network Scanner Utility 2 on Network Scanner Utility 3, you need to install Network Scanner Utility 2 Version5.6 or later.

Installation procedure

  1. Execute SETUP.EXE.
  2. Follow the instructions on the installation screen to proceed. Specify the directory and the program folder name for installation.
  3. Follow the instructions on the screen to proceed and click the [Finish] button to complete the installation.

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4 Unique functions and cautions/limitations of the utility

General

* About this utility

This scan driver is used to import scanned images stored in the folder of the scanner to TWAIN interface-compatible applications operating in a Windows environment.
Select [Xerox Network Scanner 3 TWAIN] as the TWAIN data source.

The Stored File Manager 3 is a folder utility that accesses the folder periodically and sends a notification when a new document is received.

* When the scan driver and Stored File Manager 3 are used concurrently

The scan driver and Stored File Manager 3 cannot be used concurrently on the same computer. Also, multiple scan drivers and Stored File Manager 3 cannot be used at the same time.

* About pages when transmission is disconnected during importing

If transmission between the multi-function device is disconnected when importing a document that is stored in the folder, the imported page may not be displayed correctly.

* Authentication of User ID

Authentication is required for authentication-enabled scanner device.
If you enter a User ID with no passcode in the authentication dialog, you may not be able to connect to the folder even if you enter a correct User ID. As the password is not set in the authentication information that is managed by Login to Local Accounts, set a passcode with more than 1 character and access again.
Also, the behavior of authentication depends on the model of your scanner device and the settings of authentication. In case that the "Enter User Details" dialog is not displayed and you can not import your files from the device, the problem may be solved by updating the firmware.
If non-ASCII code characters are used for authentication information, authentication may fail.

* About setting files etc. sharing

This scan driver does not support "roaming user profile" and "environment where a profile is redirected to shared folder etc."

* About Folder Settings Change when Starting This Utility

The [Delete After Retrieving Document] setting for the folder will be enabled after this utility has restarted.

* About SSL/TLS

When running this software on Windows® 7, Windows Server® 2008, or an earlier OS, there may be communication failures with devices that have disabled TLS 1.0 and below in SSL/TLS settings.

If this occurs, take any of the following measures and check that the issue is resolved.

Specify Scanner screen

* About the display for scanner device list

** If the display for scanner device list is slow, perform steps 1 to 5 below.
** If there is a router between the scanner device and client computer, perform steps 1 to 4 below.
** If you want to change the scanner device names displayed on the scanner device list, perform steps 1 to 4 below.
  1. Activate the scan driver (Stored File Manager 3).
  2. Click the [Serch / Display Settings] button in the Specify Scanner dialog.
  3. Select the [Display registered scanners] check box in [Scanner registration].
  4. Select the [Add] button and enter the IP address or FQDN and an optional scanner name of the scanner to be used.
  5. At [Scanners for Searching], select [No Search (Display Only Registerd Scanners)]
When the IP address or FQDN of a device incompatible with this utility is registered or when a scanner is not powered up, the device will still be displayed. However, if this scanner device is selected, an error message will appear.
When this happens, please make sure that the IP address or FQDN is correct and the scanner device is powered up.
If the registered device exists on the local network and [Display Registerd Scanner] is selected, the registered device name will appear.

Specify Folder screen

* Scanner supporting Multisystem LAN

Scanner which supports multisystem LAN and puts restrictions on accessibility via each network may display an inaccessible folder on the "Specify Folder" screen.
In such case, close the utility, connect your computer to a network accessible to the folder, and then access to the folder again.

Common screens

* The following characters cannot be used in the path name for [Temporary Save in], [Save in] and [Folder Naming].

\ / : * ? " < > |

* On the maximum path length for "Save in"

The maximum path length that can be specified is 113byte including "c:\".

* Text Used for File Name or Location

If text which cannot be displayed using Windows are included in the File name or location, they will not be displayed correctly in the File Name or Location of the network scanner dialog box.Text that cannot be displayed correctly will be changed to "_".
If the text cannot be changed, the file name and location will not be added to the folder.

* On the notification feature by animation for new files

In the default setting of Windows(R) 7 / Windows(R) 8 / Windows(R) 8.1 / Windows(R) 10, the feature to notify by animation when new files are located does not function.
To enable this feature, select [Never combine] on [Taskbar buttons] under [Taskbar and Start Menu Properties] of Windows(R) 7 / Windows(R) 8 / Windows(R) 8.1 / Windows(R) 10.

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5 Cautions / Limitations on Terminal Services/Remote Desktop Services and Citrix Presentation Server™ / Citrix XenApp™ / Citrix Virtual Apps™

Required system configuration

This driver operates properly with the following combinations of server and client environments.
(Make sure that configurations such as the clock speed of the CPU and memory match the recommended system configuration of the operating system.)

* Terminal Services/Remote Desktop Services

<Server environment>
- Terminal Services works on Microsoft® Windows Server® 2008.
- Remote Desktop Services operates on Microsoft® Windows Server® 2008 R2.
- Remote Desktop Services operates on Microsoft® Windows Server® 2012.
- Remote Desktop Services operates on Microsoft® Windows Server® 2012 R2.
- Remote Desktop Services operates on Microsoft® Windows Server® 2016.
- Remote Desktop Services operates on Microsoft® Windows Server® 2019.

<Client environment>
- Terminal Services/Remote Desktop Services Client must be installed on Microsoft® Windows® 7/8.1/10.

* Citrix Presentation Server™ / Citrix XenApp™ / Citrix Virtual Apps™

<Server environment>
The following program operates on Microsoft® Windows Server® 2019.
- Citrix Virtual Apps™ 7 1906
- Citrix Virtual Apps™ 7 1903
- Citrix Virtual Apps™ 7 1811
- Citrix Virtual Apps™ 7 1808

The following program operates on Microsoft® Windows Server® 2016.
- Citrix Virtual Apps™ 7 1811
- Citrix Virtual Apps™ 7 1808
- Citrix XenAppTM 7.18
- Citrix XenAppTM 7.17
- Citrix XenAppTM 7.16
- Citrix XenAppTM 7.15
- Citrix XenAppTM 7.14
- Citrix XenAppTM 7.13
- Citrix XenAppTM 7.12
- Citrix XenAppTM 7.11

The following program operates on Microsoft® Windows Server® 2012 R2.
- Citrix XenAppTM 7.9
- Citrix XenAppTM 7.8
- Citrix XenAppTM 7.7

The following program operates on Microsoft® Windows Server® 2012/2012 R2.
- Citrix XenAppTM 7.6
- Citrix XenAppTM 7.5

The following program operates on Microsoft® Windows Server® 2008 R2.
- Citrix XenAppTM 7.5
- Citrix XenAppTM 6.5

<Client environment>
- ICA® Client must be installed on Microsoft® Windows® 7/8.1/10.

* For customers using Citrix XenAppTM 7.5 and above

The settings below are required to use the TWAIN driver.
You need the XenAppTM administrative right to make the settings.
  1. Start [Citrix Studio] of XenApp on Server.
  2. Select [Policies] from the left pane of the running [Citrix Studio].
  3. Click [Create Policy] on [Actions] of the right pane.
  4. Click [Select Settings] > [Client TWAIN device redirection] > [Select] and then select [Prohibited]. The setting process is complete.

* For customers using Citrix XenAppTM 6.5

The settings below are required to use the TWAIN driver.
You need the XenAppTM administrative right to make the settings.
  1. Go to [Management Consoles] of XenAppTM on the server and start [Citrix AppCenter].
  2. From the tree of [Citrix AppCenter], select [Citrix Resources], [XenApp] and then [Policies].
  3. Select [Unfiltered] on the [User] tab and go to the [Settings] tab.
  4. On the [Settings] tab, select [Categories], [ICA] and then [TWAIN devices].
  5. Select [Add] of [Client TWAIN device redirection] and set to [Prohibited].

Installation

- By installing it on a server allows you to use it on the client.
It is not necessary to install it to the client.

- Install or uninstall from the Control Panel of the Windows server.
If you want to uninstall from the ICA (or Terminal Service/Remote Desktop Services) client, execute the Change User command from Command Prompt and switch the execution mode to the Install (Global) mode.
(Refer to Microsoft Corporation's technical information 834870.)

Cautions/Limitations

* Number of simultaneous users

The number of users available at the same time depends on the MetaFrame (or Terminal Service/Remote Desktop Services) server resource.
If multiple users are accessing the same device at the same time, it will be restricted by the maximum number of simultaneous connections of the device.

* Logging in to the same account

This utility may not operate properly for specific Terminal Server (or MetaFrame) or Terminal Service/Remote Desktop Services if the same user account has been logged in to from multiple computers. Be sure to login with different accounts.

* Usage Limitations

When using the utility from ICA (or Terminal Services/Remote Desktop Services) client, a "Access Confirm" dialog will be displayed if the user does not have the Global Object creation rights. In this case, execute the following measures.
You need to have the Administrator rights to perform this setting.

** Measures
Open [Start] > [Programs] > [Management Tool] > [Local Security Policy], add a group or user that uses Terminal Services to the [Create Global Object] item in the [Security Settings]\[Local Policy]\[Assign User Rights] tree.

* TWAIN Feature

TWAIN feature may not be available for some application software.
In case that TWAIN feature is unavailable, contact each application software manufacturer.

* For customers using Windows Server® 2008 and above

When you want to use Network Scanner Utility 2 in Terminal Services/Remote Desktop Services of Windows Server® 2008 and above, install it from [Install Application on Terminal Server] or [Install Application on Remote Desktop Server] from the Control Panel of the server.
If you install Network Scanner Utility 2 by other method, the following error may occur when it is connected to the target product: "The TWAIN interface cannot be used".
The target product of Network Scanner Utility 2 is a device where an icon is not displayed before its name on the device list screen.

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6 Cautions/Limitations on accessibility


- The bold frame indicating the correct focus may not be displayed for the control with the correct focus. The read software will still perform reading.

- The focus may be shifted for controls that cannot be changed when using a TAB key.

- The default settings of the [Animation Display When Importing] for the scan driver depends on whether the screen reader is activated when installing this utility. The animation will not be displayed if the screen reader is activated and vice versa. However, as the diagnosis may not be correct depending on the environment used, you can change the animation display settings manually at the [Display Animation When Importing] at the scan driver settings screen if desired.


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7 Cautions/Limitations in the application of this scan driver

This section describes the cautions and limitations for individual applications that are identified.

All applications

- For applications with gradient correction function, the orientation of the imported document will be rotated and the display may be tilted. This problem can be avoided if you do not select gradient correction in the application.
Read the application manual on the method of setting gradient correction.

Adobe Systems, Inc.

* Adobe® Acrobat®

- If documents of [Store Fax - Local Folder] or [File for Secure Polling] are retrieved, an error may occur.
In such case, retrieve them as a TIFF file by Stored File Manager 3 first, and then open it with Acrobat.

- If you are using scan presets in Adobe Acrobat 8.0 and above, or if [Hide Scanner's Native Interface] is selected for custom scan, images cannot be scanned.
For custom scan, select [Show Scanner's Native Interface] from [User Interface] in Scanner Options to scan images.

* Adobe® Acrobat® 6.0

- Multiple pages (documents) cannot be imported in a batch.
Open the dialog box using the [View] button in the scan driver, then select [Page Display Mode] for [Display Mode] and import one page at a time.

- [Set to Often-Used Folders] feature is enabled automatically.
To change the scanner device or folder, press the [Select Scanner Screen] or [Select Folder Screen] button to go to the screen which shows a list of scanner devices.

* Adobe® Acrobat® 7.0

- Continuous importing cannot be performed if the document consists of both monochrome and color pages; a message will appear.
When the message appears, press [OK] to return to the [Acrobat Scan] screen. Press [Next] on this screen to go to the main screen showing the folder that was opened previously.
To import the next page, specify the document that has been stopped (icon indicates that import is in progress) and scan. Importing will resume from the next page.

- [Set to Often-Used Folders] feature is enabled automatically.
To change the scanner device or folder, press the [Select Scanner Screen] or [Select Folder Screen] button to go to the screen which shows a list of scanner devices.

- Do not use the OCR function.
Select [File] > [Create PDF] > [From Scanner...], then deselect the [Recognize Text Using OCR] check box on the [From Scanner...] screen. If scanning is performed with the [Recognize Text using OCR] check box selected, the document may not be scanned correctly.

Microsoft Corporation

* Word 2003 / Excel 2003 / PowerPoint 2003 / Publisher 2003 / FrontPage 2003

- Missing pages or document loss may occur when importing with the [File Display Mode] option. Therefore, it is necessary to import using [Page Display Mode].

- When importing images with Word 2003 / Excel 2003, changes such as those in the image size, rotation and color may occur. Import the images in TIFF or JPEG format via Stored File Manager 3 and paste them onto Word or Excel.


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8 Revisions in this software version

Ver. 1.15.0

- Added support for Citrix Virtual Apps™ 7 1903/1906.

Ver. 1.14.5

- Added support for Windows Server® 2019.
- Added support for Citrix XenApp™ 7.15/7.16/7.17/7.18.
- Added support for Citrix Virtual Apps™ 7 1808/1811.

Ver. 1.14.0

- Improved the error message displayed when the authentication information is entered incorrectly for 3 times.
- Added support for Citrix XenAppTM 7.12/7.13/7.14.
- Added "Scanner supporting Multisystem LAN" in Cautions/Limitations.
- Added support for Xerox PrimeLink C9070/C9065 series.
- Added support for Xerox PrimeLink B9136/B9125/B9110/B9100 Copier-Printer series.
- Added "About SSL/TLS" to Notes/Restrictions.

Ver. 1.13.3

- Added support for multi-function device custom authentication.

Ver. 1.13.1

- Added support for Windows Server® 2016.
- Added support for Citrix XenAppTM 7.7/7.8/7.9/7.11.

Ver. 1.13.0

- Added support for Microsoft® Windows® 10.
- Added support for Citrix XenAppTM 7.6.
- "About Folder Settings Change when Starting This Utility" has been recorded in cautions/limitations.

Ver. 1.12.2

- Added support for Xerox Versant 180 Press series.

Ver. 1.12.1

- Added multiple-language support for the installer.
- Added support for Citrix XenAppTM 7.5.

Ver. 1.11.0

- Added support for Microsoft® Windwos® 8.1 and Microsoft® Windows Server® 2012 R2.
- Added support for Xerox Color C70 Press series.
- Added support for Xerox Color C60 Press series.
- Added support for Xerox Versant 80 Press series.

Ver. 1.9.9

- Added support for extended authentication function of multi-function device.
- Added support for Xerox D136 Copier/Printer series.

Ver. 1.9.8

- Added support for Xerox Color 570 series.

Ver. 1.9.7

- Added support for Xerox Wide Format 6705 System series.

Ver. 1.9.6

- Added support for Microsoft® Windwos® 8 and Microsoft® Windows Server® 2012.

Ver. 1.9.1

- Added support for Xerox Color C75 Press series.
- Added support for Xerox Color J75 Press series.

Ver. 1.8.6

- Added support for Xerox D125 Copier/Printer series.
- Added support for Xerox D110 Copier/Printer series.
- Added support for Xerox D95 Copier/Printer series.

Ver. 1.8.3

- Added support for WorkCentre 5335/5330/5325 series.

Ver. 1.7.7

- Fixed the problems of the TWAIN driver where contents from page 2 were not scanned and scanned files were not deleted.
- Added support for WorkCentre 7125 series.

Ver. 1.7.3

- Added support for Xerox Color 560/550 series.
- You can communicate with Scanner device even if Microsoft® Internet Explorer is set to [off-line operation].

Ver. 1.7.1

- Improved to support IP Fax(SIP) File.

Ver. 1.7.0

- Added support for Microsoft® Windwos® 7 and Microsoft® Windows Server® 2008 R2.

- Added support for WorkCentre 7120 series.

Ver. 1.4.5

- Fixed the problem, which is caused when the same folder is specified as [Save in] by more than one Stored File Manager 3.

Ver. 1.4.0

- Added support for WorkCentre 7435/7428/7425 series.

Ver. 1.2.0

- Added support for Microsoft® Windows Server® 2008.

- Added support for WorkCentre 5230A/5225A series.

Ver. 1.1.3

- Added support for WorkCentre 7346 series.

Ver. 1.1.1

- Added support for WorkCentre 5020/DN

Ver. 1.1.0

- Added support for WorkCentre 5230/5225/5222 series.

Ver. 1.0.0

- First release

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