WorkCentre Pro 55 Online Support

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To find a specific fault code, try our Fault Code Search.

Frequently Asked Questions

  1. How To Disable the Firmware / Software Upgrade Feature Using CentreWare Internet Services (CWIS)

    How To Disable the Firmware / Software Upgrade Feature Using CentreWare Internet Services (CWIS) . To disable the ability to download firmware update or PostScript files to the printer, disable the Software Upgrade feature. more...

  2. Clear the Jam in Areas 3, 4 Message

    Make sure the required paper stock is loaded in the tray, and then close the paper tray. Paper Trays 3 and 4: .  more...

  3. Black Lines on Copies When Using the Document Handler

    Use the [Up] or [Down] arrow buttons to select [Test pattern number 2]. Select the [Start Test] button.  more...

  4. Clear the Jam in Areas 2, 3, 4 Message

    Remove the Fuser to Clear a Jam Inside the Fuser (Area 3) . Fuser .  more...

  5. Noise From Inside the Machine

    If an Output Device is Installed, Make Sure That the Output Device is Parallel to the Machine . NOTE: If the Front Door will not close, make sure that the Xerographic Module is positioned and latched correctly.  more...

  6. Clear the Jam in Tray 4 Message

    Clear the Jam in Paper Trays 1, 2, 3, or 4 . Open the paper tray slowly.  more...